Ziply Fiber este o companie de telecomunicații care furnizează internet prin fibră optică pentru clienți rezidențiali și companii din regiunea Pacific Northwest. Portofoliul său de conectivitate include abonamente de internet de mare viteză și de mai mulți gigabiți, WiFi pentru întreaga locuință, televiziune prin streaming și servicii de telefonie. Ziply Fiber pune accent pe opțiuni de servicii simple și clare, inclusiv lipsa contractelor anuale și a limitelor de date, și oferă oportunități într-o organizație mare care susține infrastructura modernă de internet în bandă largă și conectivitatea clienților.
Director of Collections - Ziply Fiber Onsite United States
Lead Ziply Fiber’s enterprise and wholesale collections strategy, including CABS dispute resolution and billing recovery. Reduce delinquency, bad debt, and financial exposure through cross-functional operational leadership.
Statele Unite ale Americii90.000 $ – 150.000 $ / an
La sediuNormă întreagăLiderLimbă Obligatorie: englezăColecțiiDescriere
- Lead strategic direction and enterprise oversight for Ziply Fiber’s collections organization.
- Create and implement collection strategies, operating procedures, and performance metrics that limit financial loss, reduce delinquency, protect revenue, and advance business priorities.
- Review account, payment, billing, and dispute data to identify operational, financial, regulatory, and customer experience risks.
- Direct cross-functional programs that improve collection outcomes, reinforce internal controls, and enable scalable growth.
- Collaborate with Commercial, Sales, Revenue Operations, Finance, Legal, Regulatory, Operations, and external business partners.
- Analyze strategic objectives and financial performance, and contribute to business cases for products, initiatives, and proposals.
- Evaluate collection center metrics, budgets, recoveries, call volumes, write-offs, service levels, staffing requirements, and bad debt.
- Build process measurement tools and uncover opportunities to improve efficiency.
- Negotiate and structure complex payment plans or settlements for significant delinquent accounts.
- Resolve complex billing, pricing, and contractual disputes.
- Maintain compliance with commercial collection regulations, corporate compliance requirements, and internal audit standards.
- Build collection center teams, oversee daily activities, create training programs, and coach collection personnel.
- Improve team results through performance management, motivation, recognition, and operational enhancement.
- Coordinate with collection teams, contact centers, field operations, Information Systems, Revenue Operations, Sales, Regulatory, PSC, and external vendors.
- Oversee relationships with credit insurers, third-party collection agencies, and liquidators.
- Coordinate legal actions and asset recovery activities when needed.
- Own the complete CABS collections lifecycle, including Switched Access, Special Access, and unbundled network elements.
- Investigate and resolve billing issues involving Meet-Point Billing agreements, disputed ASRs, circuit disconnection timing, and operational lease variances.
- Reconcile differences among system usage records, circuit inventories, contractual tariffs, and Interconnection Agreements with billing auditors and provisioning teams.
- Manage external vendors and outsourced operations, assess results, and support the deployment and improvement of third-party solutions.
- Handle additional responsibilities as needed to support business operations.
Cerințe
- High school diploma or GED is required.
- A bachelor’s degree in business, finance, accounting, operations, or a related discipline is required.
- At least 10 years of progressively responsible experience in enterprise or wholesale collections, ASR, LSR, CABS, DPI, credit, billing, accounts receivable, or revenue operations.
- Experience in telecommunications, internet service providers, MSOs, fiber, technology, or a related industry is required.
- At least five years of experience managing employees, including coaching, performance management, training, and delivery against operational goals.
- Advanced understanding of state and federal laws and regulations governing collection activities and practices.
- Strong command of financial reporting principles and credit and collections operations.
- Strong familiarity with company policies, tariffs, contracts, and interconnection agreements related to billing, credit, collections, and dispute resolution.
- Experience overseeing third-party collection agencies, service providers, or other external vendors.
- Excellent presentation ability, including communicating operational results, recommendations, and complex information to employees, executives, and cross-functional partners.
- Ability to build cooperative teams, set clear performance standards, and guide employees toward individual and operational objectives.
- Proven leadership skills in engaging, motivating, and developing employees while fostering accountability and strong performance across a large team.
- Strong written and verbal communication skills, with the ability to give clear direction, document processes, and communicate with technical and nontechnical audiences.
- Applicants must already be authorized to work in the United States for any employer; sponsorship is unavailable.
- A pre-employment background check is required, and drug screening may also be required.
- An advanced degree in business, finance, accounting, operations, law, or a related field is preferred.
- Collections or billing experience in telecommunications, broadband, utilities, or another regulated industry is preferred.
Beneficii
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Flexible spending account
- Paid sick leave and paid time off
- Parental leave
- Target annual bonus
- Quarterly performance bonus
- Training opportunities
- Career development and education reimbursement programs