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Heartland Food Products Group
Heartland Food Products Group
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAlimente și băuturiIndustria prelucrătoare
Heartland Food Products Group este un producător de alimente și băuturi cu sediul în Indianapolis, axat pe îndulcitori cu puține calorii și potențiatori lichizi pentru apa de băut. Cea mai cunoscută marcă a sa, Splenda®, face parte dintr-un portofoliu mai amplu dezvoltat pentru consumatori și clienți din sectorul serviciilor alimentare care caută modalități de a-și reduce consumul de zahăr. Compania oferă, de asemenea, capacități inovatoare de producție și de fabricare pentru mărci private, combinând dezvoltarea produselor cu producția la scară largă pentru parteneri din industria alimentară.
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Locurile de muncă ale companiei

Desktop Support Specialist - Indianapolis, IN (Onsite)

Provide onsite, remote, and telephone IT support for Windows systems, devices, applications, and manufacturing operations in Indianapolis. Troubleshoot hardware and software, manage equipment, and resolve help desk issues.

USStatele Unite ale AmericiiLa sediuNormă întreagăJuniorNivel mediuLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Deliver remote, telephone, and onsite desktop support for Windows systems and commercial software across corporate, manufacturing, and remote sites.
  • Install, configure, test, maintain, and deploy Windows desktops, laptops, and mobile devices.
  • Investigate, diagnose, and resolve complex issues involving desktop and notebook computers, operating systems, applications, and hardware.
  • Review incoming help desk tickets and assign them to the appropriate IT resources.
  • Support computers, printers, peripherals, mobile devices, servers, network equipment, applications, and related technology.
  • Record ticket activity, troubleshooting procedures, assigned tasks, and incident progress.
  • Keep equipment inventories accurate and organized.
  • Create and update employee training materials and technology documentation.
  • Perform recurring audits of equipment and software condition.
  • Coordinate with vendor support teams to resolve hardware and software issues.
  • Provide support outside normal hours and on weekends when required.

Cerințe

  • At least two years of IT industry experience and a bachelor's degree.
  • At least two years of full-time technical experience maintaining, troubleshooting, repairing, deploying, upgrading, enhancing, and configuring hardware, software, and operating systems in a networked production environment using PC and Macintosh systems.
  • At least two years of experience supporting, troubleshooting, and installing Microsoft Office 2010–2019, Office 365, and Adobe products.
  • Experience with Dell, HP, and Apple hardware, Windows 10, audiovisual systems, VPN, and Active Directory.
  • Microsoft certification is preferred but not required.
  • Ability to perform climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive-motion activities.
  • Ability to lift 25 pounds independently and up to 50 pounds with assistance.
  • Highly developed troubleshooting, prioritization, analytical, organizational, and communication abilities.
  • Strong research skills, including the ability to assess alternatives and present recommendations.
  • Ability to manage pressure and adjust to changing demands and priorities.
  • Willingness to learn new technologies in a fast-paced work environment.
  • Ability to work effectively both independently and as part of a team.
  • Ability to deliver results while managing and prioritizing multiple projects and responsibilities.
  • Strong telephone, written, in-person communication, and customer service skills.
  • Ability to support users with varying levels of technical knowledge.
  • Ability to create and apply a problem tree during troubleshooting.
  • Interest in learning new skills and methods and developing innovative solutions.
  • Interest in building additional skills in the IT field.

Beneficii

  • After-hours and weekend support is required as needed.
  • Full-time employment.

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