Jane.app
Jane.app
Jane.app dezvoltă software de gestionare a cabinetelor, bazat pe web, pentru profesioniștii din domeniul sănătății și clinici. Platforma sa reunește într-un singur sistem programările online, planificarea, facturarea, procesarea plăților, telemedicina, configurarea personalizabilă a fișelor, raportarea și stocarea securizată a datelor. Concepută pentru echipe medicale, inclusiv pentru cabinete cu mai multe locații, Jane.app sprijină administrarea clinicilor și oferă instrumente orientate spre respectarea cerințelor HIPAA, PIPEDA și GDPR. Software-ul companiei ajută clinicile să își organizeze operațiunile zilnice și să gestioneze interacțiunile cu pacienții printr-o interfață unică și intuitivă.

Customer Support Representative - UK Remote

Support UK health and wellness clinics using Jane’s practice management platform. Deliver product demonstrations, onboarding, and real-time troubleshooting through phone, chat, and video.

Descriere

  • Deliver real-time customer support and troubleshooting through phone, chat, and video
  • Conduct product demonstrations and onboarding sessions
  • Identify clinic needs and resolve customer issues
  • Help practitioners use Jane’s practice management platform effectively
  • Assist with scheduling, charting, payments, telehealth, insurance, and other product features
  • Adjust communication for customers with varying levels of software experience
  • Manage a high-volume workload while maintaining quality and effectiveness
  • Participate in in-person co-working days and collaborative projects
  • Build toward subject-matter expertise, systems and strategy, or people leadership career paths

Cerințe

  • Currently live in the UK
  • Have the legal right to work in the UK without employer sponsorship
  • Unable to relocate, provide visa sponsorship, or employ through a third party or employer of record
  • Able to provide live support and troubleshooting through phone, chat, and video
  • Able to conduct product demonstrations and onboarding calls
  • Able to work effectively in a fast-paced, high-volume, customer-facing environment
  • Able to adapt to changing priorities and real-time channel assignments
  • Comfortable learning and using multiple complex tools simultaneously
  • Curious about how software works and able to tailor communication to different learners
  • Open to coaching and regular feedback
  • Experience with or interest in attending conferences and trade shows is a plus

Beneficii

  • Annual salary increases on each work anniversary
  • Fully covered private healthcare through Bupa, including medical, dental, and vision coverage for employees and dependants
  • Income protection covering 75% of salary up to £100,000 during long-term illness or injury, in addition to Statutory Sick Pay
  • Life insurance through Legal & General covering four times annual salary up to age 65
  • 20 days of holiday plus bank holidays
  • Birthday off when it falls on a workday
  • Three additional paid days during the Christmas period
  • Jane’s Stock Option Plan (JSOP)
  • Fully remote UK team
  • In-person co-working days every two to three months
  • Career development opportunities with multiple career paths
  • Coaching and regular feedback

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