Jane.app
Jane.app
Jane.app develops web-based practice management software for healthcare practitioners and clinics. Its platform brings together online booking, scheduling, billing, payment processing, telehealth, customizable charting, reporting, and secure data storage in one system. Designed for healthcare teams, including multi-location practices, Jane.app supports clinic administration while providing compliance-oriented tools for HIPAA, PIPEDA, and GDPR requirements. The company’s software helps clinics organize everyday operations and manage patient interactions through a single, intuitive interface.

Customer Support Representative - UK Remote

Support UK health and wellness clinics using Jane’s practice management platform. Deliver product demonstrations, onboarding, and real-time troubleshooting through phone, chat, and video.

Description

  • Deliver real-time customer support and troubleshooting through phone, chat, and video
  • Conduct product demonstrations and onboarding sessions
  • Identify clinic needs and resolve customer issues
  • Help practitioners use Jane’s practice management platform effectively
  • Assist with scheduling, charting, payments, telehealth, insurance, and other product features
  • Adjust communication for customers with varying levels of software experience
  • Manage a high-volume workload while maintaining quality and effectiveness
  • Participate in in-person co-working days and collaborative projects
  • Build toward subject-matter expertise, systems and strategy, or people leadership career paths

Requirements

  • Currently live in the UK
  • Have the legal right to work in the UK without employer sponsorship
  • Unable to relocate, provide visa sponsorship, or employ through a third party or employer of record
  • Able to provide live support and troubleshooting through phone, chat, and video
  • Able to conduct product demonstrations and onboarding calls
  • Able to work effectively in a fast-paced, high-volume, customer-facing environment
  • Able to adapt to changing priorities and real-time channel assignments
  • Comfortable learning and using multiple complex tools simultaneously
  • Curious about how software works and able to tailor communication to different learners
  • Open to coaching and regular feedback
  • Experience with or interest in attending conferences and trade shows is a plus

Benefits

  • Annual salary increases on each work anniversary
  • Fully covered private healthcare through Bupa, including medical, dental, and vision coverage for employees and dependants
  • Income protection covering 75% of salary up to £100,000 during long-term illness or injury, in addition to Statutory Sick Pay
  • Life insurance through Legal & General covering four times annual salary up to age 65
  • 20 days of holiday plus bank holidays
  • Birthday off when it falls on a workday
  • Three additional paid days during the Christmas period
  • Jane’s Stock Option Plan (JSOP)
  • Fully remote UK team
  • In-person co-working days every two to three months
  • Career development opportunities with multiple career paths
  • Coaching and regular feedback

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