LEAP Wealth dezvoltă software de gestionare a cabinetelor juridice în cloud pentru firmele de avocatură. Instrumentele sale îi ajută pe profesioniștii din domeniul juridic să gestioneze activitatea de zi cu zi și să îmbunătățească productivitatea și eficiența operațională. Cu peste 30 de ani de inovație și clienți în mai multe țări, LEAP deservește sectorul juridic printr-o suită cuprinzătoare de tehnologii dedicate gestionării cabinetelor.
Customer Success Manager, Legal Technology
Help UK law firms get lasting value from LEAP legal practice software through onboarding, training, implementation guidance, and ongoing support.
Descriere
- Build customer relationships that strengthen satisfaction, loyalty, and retention.
- Serve as a trusted advisor and LEAP software expert.
- Help customers across the UK get more value from LEAP case management software.
- Encourage use of the full LEAP product suite, including new features and tools.
- Review customer health metrics, NPS feedback, and usage data to spot opportunities for stronger engagement.
- Address customer concerns early and work with internal teams to resolve issues.
- Provide in-person and remote training on product adoption and effective practices.
- Support customers throughout their relationship with LEAP to help them achieve ongoing success.
- Develop customer references and contribute to new business initiatives.
- Represent LEAP at industry events and host webinars on product updates and best practices.
- Lead new clients through onboarding and implementation.
- Provide practical support from initial project meetings through post-implementation follow-up.
- Help clients incorporate LEAP into their day-to-day operations.
Cerințe
- Bring 3–5 years of experience in customer success, account management, or a similar client-facing role.
- Have experience managing customer renewals and maintaining service quality.
- Be willing to travel around the UK approximately two to three days per week.
- Have strong organisational and time-management skills.
- Communicate effectively in writing and verbally.
- Be self-motivated, disciplined, and able to work independently.
- Show enthusiasm for technology and helping customers succeed with software.
- Explain solutions and workarounds clearly and concisely.
- Hold a full UK driving licence and have access to a car.
- Present yourself professionally and communicate with confidence.
- Have strong working knowledge of Microsoft Word, Excel, and Outlook.
- A legal or accounting background, or relevant qualifications, is desirable.
- Understanding small law firm environments and client expectations is desirable.
- Knowledge of Solicitors’ Accounts Rules is desirable.
- Experience providing in-person or remote training is desirable.
- Basic knowledge of Xero is desirable.
Beneficii
- Professional development fund.
- Support for training, learning, and career progression.
- Private health insurance, including dental and optical cover.
- £80 monthly gym contribution.
- Employee Assistance Programme.
- Life insurance.
- 8% employer pension contribution.
- PerkBox membership with discounts and rewards.
- Cycle to Work scheme.
- Access to LEAP Home, a LEAP programme supporting employees to buy their primary residence.
- 25 days of annual leave plus 8 bank holidays.
- Enhanced parental leave.
- One paid volunteer day each year for a charity of your choice.
- Friendly, supportive, and driven workplace culture.
- Free healthy breakfast, light lunch, and snacks.
- Regular social events.
- Car allowance.