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Airgas
Airgas
Sponsor pentru viza H1BAsistență medicalăIndustria aerospațialăIndustria prelucrătoare
Airgas furnizează gaze industriale, medicale și speciale, precum și echipamente de sudură, produse de siguranță, unelte, articole de feronerie și alte produse conexe. Produsele și serviciile sale sprijină clienții din domeniile aerospațial, producție, energie, sănătate și prelucrarea metalelor, punând accent pe eficiența operațională, siguranță și soluții practice pentru aplicații industriale și medicale.
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Locurile de muncă ale companiei

Customer Services Representative — Airgas, Oklahoma City (Onsite)

Manage account retention, customer health, and operational efficiency for Airgas in Oklahoma City. Partner with Sales and other teams to resolve issues, improve customer experiences, and support growth.

USStatele Unite ale AmericiiOKOklahomaLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți
ERP

Descriere

  • Manage key accounts proactively and help prevent customer churn
  • Coordinate customer interactions and daily operational needs for the local sales team
  • Serve as the cross-functional point of contact for cost savings, efficiency, and customer experience improvements
  • Recognize dissatisfied, disengaged, and at-risk accounts and organize corrective action
  • Implement retention plans in partnership with Sales and Operations
  • Contact customers proactively about account health, unresolved issues, and high-margin product opportunities
  • Record customer concerns and manage follow-up through resolution
  • Improve Customer Effort Score by addressing recurring pain points and reducing customer friction
  • Review purchasing patterns and account activity to uncover profitability and operational-efficiency opportunities
  • Review accounts to correct pricing discrepancies, delivery problems, and inaccurate account data
  • Monitor retention outcomes, saved accounts, recurring service issues, and CES trends
  • Surface Voice of the Customer trends and report systemic issues to Sales, Operations, and leadership
  • Work with production, distribution, and sales teams to address new customer requirements
  • Promote a safety-first culture and represent the Airgas brand through the 3C’s
  • Use Airgas.com and multiple customer touchpoints to simplify ordering and deepen account engagement
  • Help the outside sales team serve existing customers and win new business
  • Support sales managers with planning to achieve departmental sales targets
  • Keep the sales team informed about market developments and sales opportunities
  • Maintain up-to-date knowledge of industry products
  • Travel to Airgas and customer locations as needed

Cerințe

  • Hold an active Class D driver’s license and have reliable transportation
  • Be able to work in a drug-free workplace subject to pre-employment and random drug testing
  • Have a high school diploma or equivalent
  • Bring 3 to 5+ years of progressive experience in customer experience, Voice of Customer strategy, strategic account management, or customer service in industrial gases, welding supplies, or B2B industrial settings
  • Demonstrate advanced proficiency with ERP platforms such as SAP, CRM systems, and enterprise data analytics software
  • Have experience evaluating pricing structures, margins, and account profitability
  • Use Excel, Google Sheets, Google Docs, and Google Slides proficiently
  • Apply basic mathematical and financial skills to calculate discounts, percentages, and margins
  • Communicate effectively in writing and verbally
  • Analyze information, interpret metrics, and present findings to management
  • Read and understand material safety data sheets
  • Read, speak, write, spell, and understand English
  • Be prepared to travel 20% within the region
  • A bachelor’s degree in Business Administration, Marketing, Supply Chain Management, or a related field is preferred
  • A relevant professional certification, such as CCXP, is preferred
  • English/Spanish bilingual fluency is preferred

Beneficii

  • Medical, dental, and vision coverage
  • Short-term and long-term disability insurance
  • Life and accidental death and dismemberment insurance
  • Employee Assistance Program
  • Pre-tax commuter transportation benefit
  • Parental leave
  • Vacation time
  • Sick time
  • Floating holidays
  • Jury duty leave
  • Funeral and bereavement leave
  • Paid holidays for eligible full-time employees
  • 401(k) plan with company matching contributions
  • Tuition reimbursement
  • Discounted college tuition for eligible employees’ dependents
  • Airgas Scholarship Program for dependent children
  • Competitive compensation

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