TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Representative – Onsite in the Philippines
Support TDCX customers through multiple communication channels, resolve concerns, and follow cases through to closure. Help improve customer satisfaction by tailoring responses and sharing feedback on tools and processes.
Descriere
- Support customers through all relevant communication channels with a focus on clear, helpful service.
- Understand customer needs, investigate existing issues, and recommend solutions that resolve confusion.
- Aim to resolve cases on first contact and follow up with service partners and internal teams through closure.
- Share practical feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow service procedures to support high customer satisfaction.
- Build lasting customer relationships and provide attentive, extra-mile support.
- Handle other management-assigned duties within the employment category and help maintain and continually improve TDCX’s Quality Management System.
Cerințe
- A diploma, advanced or higher diploma, graduate diploma, bachelor’s degree, postgraduate diploma, professional degree, or master’s degree in any field.
- Two years of experience in a related field is preferred; recent graduates are also encouraged to apply.
- Strong time management and motivation to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to customers’ specific needs using the information they provide.
- Strong communication skills, including active listening, empathy, and professional phone etiquette.
- Comfort using computers and multiple systems, with the ability to learn and adapt to new systems.
- Excellent spoken and written English, as well as the language of the supported market.
Beneficii
- Attractive compensation and perks.
- Comprehensive medical, insurance, and social security coverage.
- Modern, high-quality workspaces.
- Team activities and employee recognition programs.
- Learning and development plans to support career growth.
- A positive workplace culture focused on employees’ futures.
- Convenient location with direct public transport links.
- Flexible working arrangements.
- Coaching and mentoring from experienced specialists.
- The opportunity to join a global company recognized with hundreds of industry awards.