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Concept2, Inc.
Concept2, Inc.
51 – 200 Angajați
Asistență medicalăConsultanțăIndustria prelucrătoare
Fondată în 1976, Concept2, Inc. este un producător de echipamente pentru fitness, cunoscut pentru aparatele de antrenament de interior folosite de sportivi de performanță, săli de fitness și pasionați de mișcare. Gama sa de produse include RowErg, SkiErg și BikeErg, punând accent pe echipamente durabile pentru antrenament, condiționare fizică și competiții în diverse sporturi. Compania sprijină, de asemenea, comunitățile de fitness prin inițiative și parteneriate, inclusiv colaborarea cu Battle Cancer.
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Locurile de muncă ale companiei

Customer Service Representative

Support customers using Concept2 fitness ergometers, racing oars, and spare parts. Resolve product questions and technical issues while documenting recurring problems and customer feedback.

USStatele Unite ale AmericiiVTVermont
50.000 $ – 60.000 $ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Support orders, product inquiries, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts
  • Assist customers by phone, email, web, and occasional in-person communication
  • Diagnose mechanical and electronic product issues through product expertise, documentation, and targeted questions
  • Build and maintain comprehensive knowledge of Concept2 products, components, and recurring field issues
  • Record customer contacts, technical concerns, product feedback, and performance patterns
  • Escalate recurring product problems and potential improvements to internal teams
  • Deliver consistently professional, attentive customer service

Cerințe

  • At least 1–3 years of professional experience in customer service, technical support, or product support
  • Working knowledge of mechanical or electronic systems; practical troubleshooting experience is preferred
  • Strong diagnostic reasoning and problem-solving ability
  • Excellent spoken and written communication skills
  • Active listening skills with the ability to ask useful diagnostic questions
  • Highly organized, detail-oriented approach to work
  • Comfort with Microsoft Office applications, including Word, Excel, and Outlook, plus CRM or ticketing tools
  • Ability to work independently and contribute effectively within a team
  • Experience supporting technical consumer products and reviewing product or warranty performance data
  • Background in rowing or fitness is advantageous
  • Current and future authorization to work in the United States is required
  • Visa sponsorship is unavailable

Beneficii

  • Quarterly variable wage program tied to company and employee performance
  • Casual office environment
  • Flexible scheduling
  • Medical, dental, and vision premiums fully covered for employees and their families
  • Supportive workplace that recognizes strong performance

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