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Concept2, Inc.
Concept2, Inc.
51 – 200 Employees
ConsultingHealthcareManufacturing
Founded in 1976, Concept2, Inc. is a fitness equipment manufacturer known for indoor training machines used by competitive athletes, gyms, and everyday fitness enthusiasts. Its product range includes the RowErg, SkiErg, and BikeErg, with an emphasis on durable equipment for training, conditioning, and racing across a variety of sports. The company also supports fitness communities through initiatives and partnerships, including its collaboration with Battle Cancer.
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Customer Service Representative

Support customers using Concept2 fitness ergometers, racing oars, and spare parts. Resolve product questions and technical issues while documenting recurring problems and customer feedback.

USUnited StatesVTVermont
$50,000 – $60,000 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredCustomer Support

Description

  • Support orders, product inquiries, and technical troubleshooting for RowErgs, SkiErgs, BikeErgs, StrengthErgs, composite racing oars, and spare parts
  • Assist customers by phone, email, web, and occasional in-person communication
  • Diagnose mechanical and electronic product issues through product expertise, documentation, and targeted questions
  • Build and maintain comprehensive knowledge of Concept2 products, components, and recurring field issues
  • Record customer contacts, technical concerns, product feedback, and performance patterns
  • Escalate recurring product problems and potential improvements to internal teams
  • Deliver consistently professional, attentive customer service

Requirements

  • At least 1–3 years of professional experience in customer service, technical support, or product support
  • Working knowledge of mechanical or electronic systems; practical troubleshooting experience is preferred
  • Strong diagnostic reasoning and problem-solving ability
  • Excellent spoken and written communication skills
  • Active listening skills with the ability to ask useful diagnostic questions
  • Highly organized, detail-oriented approach to work
  • Comfort with Microsoft Office applications, including Word, Excel, and Outlook, plus CRM or ticketing tools
  • Ability to work independently and contribute effectively within a team
  • Experience supporting technical consumer products and reviewing product or warranty performance data
  • Background in rowing or fitness is advantageous
  • Current and future authorization to work in the United States is required
  • Visa sponsorship is unavailable

Benefits

  • Quarterly variable wage program tied to company and employee performance
  • Casual office environment
  • Flexible scheduling
  • Medical, dental, and vision premiums fully covered for employees and their families
  • Supportive workplace that recognizes strong performance

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