NatWest Group
NatWest Group
NatWest Group este o organizație de servicii bancare și financiare cu sediul în Regatul Unit, care deservește clienți persoane fizice, comerciali și instituționali. Activitatea sa acoperă domeniile bancar, financiar și fintech, oferind servicii precum servicii bancare comerciale, administrarea averilor și gestionarea riscurilor. Grupul pune, de asemenea, accent pe relațiile sale cu clienții și comunitățile, precum și pe oportunitățile pentru persoanele care își construiesc o carieră în echipe axate pe domeniul bancar și tehnologie.

Customer Service Operations Analyst — NatWest Group, Manchester

Investigate banking queries, authorise transactions and gather information from customers and businesses. This hybrid role supports process improvements and better customer outcomes.

Descriere

  • Investigate customer queries and identify their needs
  • Gather accurate information by working with customers and businesses
  • Resolve queries promptly and tactfully within service-level agreements
  • Investigate and authorise transactions in line with key performance targets
  • Obtain necessary information from customers and businesses
  • Identify processes that could be automated or improved to enhance customer and business experiences
  • Build customer relationships by listening and maintaining an understanding of their needs

Cerințe

  • Strong customer service skills
  • Knowledge of customers and the industry
  • Ability to work effectively in a fast-paced environment
  • Strong organisation and ability to meet deadlines
  • Awareness of changes in trends, policies and regulations
  • Thorough knowledge of banking products, processes and systems
  • Ability to interpret information and develop analysis and solutions that support continuous improvement
  • Understanding of the industry and its customers
  • Excellent written and spoken communication skills
  • Coaching and feedback experience is an advantage
  • This role does not meet the requirements for Skilled Worker visa sponsorship

Beneficii

  • Hybrid working begins after five weeks of full-time, office-based training
  • Full-time employment
  • 35-hour working week

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