NatWest Group
NatWest Group
„NatWest Group“ yra Jungtinėje Karalystėje veikianti bankininkystės ir finansinių paslaugų organizacija, aptarnaujanti privačius, verslo ir institucinius klientus. Jos veikla apima bankininkystę, finansavimą ir finansines technologijas, įskaitant verslo bankininkystę, turto valdymą ir rizikos valdymą. Grupė taip pat pabrėžia ryšius su klientais ir bendruomenėmis bei galimybes kurti karjerą jos bankininkystės ir technologijų srityse dirbančiose komandose.

Customer Service Operations Analyst — NatWest Group, Manchester

Investigate banking queries, authorise transactions and gather information from customers and businesses. This hybrid role supports process improvements and better customer outcomes.

Aprašymas

  • Investigate customer queries and identify their needs
  • Gather accurate information by working with customers and businesses
  • Resolve queries promptly and tactfully within service-level agreements
  • Investigate and authorise transactions in line with key performance targets
  • Obtain necessary information from customers and businesses
  • Identify processes that could be automated or improved to enhance customer and business experiences
  • Build customer relationships by listening and maintaining an understanding of their needs

Reikalavimai

  • Strong customer service skills
  • Knowledge of customers and the industry
  • Ability to work effectively in a fast-paced environment
  • Strong organisation and ability to meet deadlines
  • Awareness of changes in trends, policies and regulations
  • Thorough knowledge of banking products, processes and systems
  • Ability to interpret information and develop analysis and solutions that support continuous improvement
  • Understanding of the industry and its customers
  • Excellent written and spoken communication skills
  • Coaching and feedback experience is an advantage
  • This role does not meet the requirements for Skilled Worker visa sponsorship

Privalumai

  • Hybrid working begins after five weeks of full-time, office-based training
  • Full-time employment
  • 35-hour working week

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