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NatWest Group
NatWest Group
Kvalificēta darbinieka vīzas sponsorsBanku darbībaFinansesFintech
NatWest Group ir Apvienotajā Karalistē bāzēta banku un finanšu pakalpojumu organizācija, kas apkalpo privātpersonas, komerciālos un institucionālos klientus. Tās darbība aptver banku pakalpojumus, finanses un finanšu tehnoloģijas, tostarp komercbanku darbību, aktīvu pārvaldību un risku pārvaldību. Grupa uzsver arī attiecības ar klientiem un kopienām, kā arī iespējas veidot karjeru tās banku un tehnoloģiju jomā strādājošajās komandās.
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Vakances uzņēmumā

Customer Service Operations Analyst — NatWest Group, Manchester

Investigate banking queries, authorise transactions and gather information from customers and businesses. This hybrid role supports process improvements and better customer outcomes.

GBApvienotā KaralisteHibrīdiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Investigate customer queries and identify their needs
  • Gather accurate information by working with customers and businesses
  • Resolve queries promptly and tactfully within service-level agreements
  • Investigate and authorise transactions in line with key performance targets
  • Obtain necessary information from customers and businesses
  • Identify processes that could be automated or improved to enhance customer and business experiences
  • Build customer relationships by listening and maintaining an understanding of their needs

Prasības

  • Strong customer service skills
  • Knowledge of customers and the industry
  • Ability to work effectively in a fast-paced environment
  • Strong organisation and ability to meet deadlines
  • Awareness of changes in trends, policies and regulations
  • Thorough knowledge of banking products, processes and systems
  • Ability to interpret information and develop analysis and solutions that support continuous improvement
  • Understanding of the industry and its customers
  • Excellent written and spoken communication skills
  • Coaching and feedback experience is an advantage
  • This role does not meet the requirements for Skilled Worker visa sponsorship

Priekšrocības

  • Hybrid working begins after five weeks of full-time, office-based training
  • Full-time employment
  • 35-hour working week

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