NatWest Group
NatWest Group
NatWest Group — жеке тұлғаларға, коммерциялық және институционалдық клиенттерге қызмет көрсететін, Ұлыбританияда орналасқан банк және қаржылық қызметтер ұйымы. Оның қызметі банк ісін, қаржыны және қаржылық технологияларды қамтиды; көрсететін қызметтерінің қатарында коммерциялық банкинг, әл-ауқатты басқару және тәуекелдерді басқару бар. Топ сонымен қатар клиенттермен және қауымдастықтармен қарым-қатынасына, сондай-ақ банк ісі мен технологияға бағытталған командаларда мансап құратын адамдарға арналған мүмкіндіктерге назар аударады.

Customer Service Operations Analyst — NatWest Group, Manchester

Investigate banking queries, authorise transactions and gather information from customers and businesses. This hybrid role supports process improvements and better customer outcomes.

Сипаттама

  • Investigate customer queries and identify their needs
  • Gather accurate information by working with customers and businesses
  • Resolve queries promptly and tactfully within service-level agreements
  • Investigate and authorise transactions in line with key performance targets
  • Obtain necessary information from customers and businesses
  • Identify processes that could be automated or improved to enhance customer and business experiences
  • Build customer relationships by listening and maintaining an understanding of their needs

Талаптар

  • Strong customer service skills
  • Knowledge of customers and the industry
  • Ability to work effectively in a fast-paced environment
  • Strong organisation and ability to meet deadlines
  • Awareness of changes in trends, policies and regulations
  • Thorough knowledge of banking products, processes and systems
  • Ability to interpret information and develop analysis and solutions that support continuous improvement
  • Understanding of the industry and its customers
  • Excellent written and spoken communication skills
  • Coaching and feedback experience is an advantage
  • This role does not meet the requirements for Skilled Worker visa sponsorship

Артықшылықтар

  • Hybrid working begins after five weeks of full-time, office-based training
  • Full-time employment
  • 35-hour working week

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