Lead Business Analyst – Sustainable Digital Products
SGS
Lead discovery and delivery preparation for SGS and bluesign sustainable digital products. Turn complex business needs into clear, testable product work.
Deschide
Uline este o companie de logistică și retail care distribuie produse pentru expediere, ambalare, industrie, curățenie, comerț cu amănuntul și depozitare. Fondată în 1980 de Liz și Dick Uihlein, compania a început prin a răspunde unei nevoi locale de produse pentru expediere și a crescut ajungând la peste 9.000 de angajați, care își desfășoară activitatea prin centre de distribuție din Statele Unite și locații internaționale. Catalogul său include peste 40.000 de produse disponibile în stoc, oferind companiilor produse și echipamente pentru expediere, depozitare, manipularea materialelor și operarea spațiilor.
Customer Service Department Manager - Uline - Kenosha, WI
Lead Uline’s customer service teams and daily department operations at its on-site Kenosha branch. Improve team performance, streamline procedures, and resolve escalated customer concerns.
Descriere
- Coach Team Leads and foster a positive, high-performing customer service environment
- Oversee daily operations across multiple Customer Service departments
- Assess team procedures and recommend process improvements
- Analyze performance reports and recommend efficiency gains
- Address escalated customer concerns promptly
Cerințe
- Bachelor’s degree
- At least 3 years of experience managing customer service teams
- Proven ability to coach and develop a high-performing team
- Successful completion of a pre-employment hair follicle drug screening
- All work is performed on-site
Beneficii
- Comprehensive health insurance coverage
- 401(k) plan with a 6% employer match beginning on the first day
- Several bonus opportunities
- Paid holidays
- Generous paid time off
- Tuition assistance for professional continuing education
- On-site café with affordable daily meals from local restaurants
- On-site fitness center
- Well-maintained walking paths
- Modern, clean facilities
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