Uline
Uline
5,001 – 10,000 Employees
H1B Visa SponsorLogisticsRetail
Uline is a logistics and retail company that distributes shipping, packaging, industrial, janitorial, retail, and warehouse supplies. Founded in 1980 by Liz and Dick Uihlein, the company began by serving a local need for shipping supplies and has grown to more than 9,000 employees operating through distribution centers across the United States and international locations. Its catalog includes more than 40,000 in-stock products, supporting businesses with supplies and equipment for shipping, storage, material handling, and facility operations.

Customer Service Department Manager - Uline - Kenosha, WI

Lead Uline’s customer service teams and daily department operations at its on-site Kenosha branch. Improve team performance, streamline procedures, and resolve escalated customer concerns.

Description

  • Coach Team Leads and foster a positive, high-performing customer service environment
  • Oversee daily operations across multiple Customer Service departments
  • Assess team procedures and recommend process improvements
  • Analyze performance reports and recommend efficiency gains
  • Address escalated customer concerns promptly

Requirements

  • Bachelor’s degree
  • At least 3 years of experience managing customer service teams
  • Proven ability to coach and develop a high-performing team
  • Successful completion of a pre-employment hair follicle drug screening
  • All work is performed on-site

Benefits

  • Comprehensive health insurance coverage
  • 401(k) plan with a 6% employer match beginning on the first day
  • Several bonus opportunities
  • Paid holidays
  • Generous paid time off
  • Tuition assistance for professional continuing education
  • On-site café with affordable daily meals from local restaurants
  • On-site fitness center
  • Well-maintained walking paths
  • Modern, clean facilities

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