Mouser Electronics
Mouser Electronics
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Mouser Electronics este un distribuitor global de semiconductori și componente electronice, care conectează inginerii de proiectare și echipele de achiziții cu produse de la peste 1.200 de mărci producătoare. Catalogul său include semiconductori, conectori, componente pasive și piese electromecanice, punând accent pe accesul rapid la tehnologiile nou lansate. Centrele locale de vânzări și service sprijină clienții din întreaga sa rețea de operațiuni la nivel mondial.

Customer Service Assistant - Bengaluru Hybrid

Support Mouser Electronics customers through accurate data entry, international order processing, chat assistance, and coordination with customer service teams. This hybrid role also handles reporting, records, and complex service requests.

Descriere

  • Enter data accurately and format materials according to business requirements.
  • Proof documents and generated reports, investigate discrepancies, and help ensure customer requests are processed correctly.
  • Maintain records and prepare, send, sort, and distribute faxes, mail, emails, and reports.
  • Uphold strong standards for service quality and operational excellence.
  • Complete assigned work promptly while meeting daily productivity targets and maintaining accuracy.
  • Provide chat-based customer support when needed.
  • Assist local Customer Service teams and collaborate with other departments as required.
  • Handle complex or unusual requests and contribute useful best practices.

Cerințe

  • Bachelor’s degree.
  • Accurate, efficient data entry skills using word processing, spreadsheet, database, and related computer applications.
  • Ability to proof entered information and generated reports, investigate discrepancies, request clarification, and escalate data concerns to supervisors.
  • Ability to manage multiple currencies and the requirements associated with international orders.
  • Strong time management, planning, and organizational skills.
  • Professional verbal and written communication in the local language, including telephone-based communication.
  • Local-language proficiency plus any additional languages required for chat support.

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