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Mouser Electronics is a global distributor of semiconductors and electronic components, connecting design engineers and purchasing teams with products from more than 1,200 manufacturer brands. Its catalog includes semiconductors, interconnects, passive components, and electromechanical parts, with a focus on making newly released technologies quickly accessible. Local sales and service centers support customers across its worldwide operations.
Customer Service Assistant - Bengaluru Hybrid
Support Mouser Electronics customers through accurate data entry, international order processing, chat assistance, and coordination with customer service teams. This hybrid role also handles reporting, records, and complex service requests.
Description
- Enter data accurately and format materials according to business requirements.
- Proof documents and generated reports, investigate discrepancies, and help ensure customer requests are processed correctly.
- Maintain records and prepare, send, sort, and distribute faxes, mail, emails, and reports.
- Uphold strong standards for service quality and operational excellence.
- Complete assigned work promptly while meeting daily productivity targets and maintaining accuracy.
- Provide chat-based customer support when needed.
- Assist local Customer Service teams and collaborate with other departments as required.
- Handle complex or unusual requests and contribute useful best practices.
Requirements
- Bachelor’s degree.
- Accurate, efficient data entry skills using word processing, spreadsheet, database, and related computer applications.
- Ability to proof entered information and generated reports, investigate discrepancies, request clarification, and escalate data concerns to supervisors.
- Ability to manage multiple currencies and the requirements associated with international orders.
- Strong time management, planning, and organizational skills.
- Professional verbal and written communication in the local language, including telephone-based communication.
- Local-language proficiency plus any additional languages required for chat support.
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