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Tekmetric
Tekmetric
51 – 200 Angajați
B2BIndustria auto
Tekmetric oferă software pentru gestionarea atelierelor de reparații auto. Platforma sa reunește evidențele clienților, programarea întâlnirilor, inspecțiile digitale ale vehiculelor, încărcarea fotografiilor, comenzile de reparații, ghidurile de manoperă, gestionarea stocurilor și urmărirea pieselor, precum și administrarea fluxurilor de lucru. Atelierele pot configura tarifele pentru manoperă și taxele, pot comunica cu clienții prin mesaje text și e-mail și pot folosi datele despre profitabilitate pentru a susține operațiuni zilnice mai eficiente.
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Locurile de muncă ale companiei

Customer Results Manager (Remote, United States)

Guide auto repair shops through onboarding to Tekmetric’s marketing software. Train customers, coordinate launch readiness, and help improve the onboarding experience.

USStatele Unite ale AmericiiRemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăManager

Descriere

  • Become a subject-matter expert in Tekmetric Marketing.
  • Build strong knowledge of the auto repair industry and the marketing methods commonly used by repair shops.
  • Lead group onboarding calls and keep customers on schedule for launch.
  • Explain account setup requirements and launch expectations clearly.
  • Train customers on Tekmetric Marketing features and recommended practices.
  • Deliver high-quality service throughout onboarding in a fast-moving environment.
  • Work cross-functionally with sales, customer success, operations, support, and engineering.
  • Use customer feedback to refine and improve the onboarding process.

Cerințe

  • 1–2 years of experience in customer onboarding or another customer-facing role.
  • Project management capabilities.
  • Demonstrated ability to proactively resolve escalated client-service issues and share resulting insights with the organization.
  • Ability to partner closely with Customer Success to resolve problems collaboratively.
  • Bachelor’s degree preferred.

Beneficii

  • Flexible remote work arrangement.
  • Competitive base salary.
  • Flexible paid time off with no fixed annual limit.
  • Paid maternity, parental bonding, and medical leave.
  • Medical, dental, vision, and prescription coverage; employee-only plans cover 100% of premiums, while family coverage is covered at 50%.
  • Free confidential counseling through BetterHelp.
  • 401(k) retirement savings plan with a 100% employer match on contributions up to 6%.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Life and Accidental Death & Dismemberment insurance.
  • Up to $60 per month toward fitness, mental health, or wellness expenses.
  • $300 home-office setup bonus after one year of employment.
  • Support for continuing education.
  • Several team and company-wide offsites each year, with attendance expected and fully supported.

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