Tekmetric
Tekmetric
51 – 200 कर्मचारी
B2Bऑटोमोटिव
Tekmetric ऑटो रिपेयर दुकानों के लिए ऑटोमोटिव प्रबंधन सॉफ्टवेयर उपलब्ध कराता है। इसका प्लेटफ़ॉर्म ग्राहक रिकॉर्ड, अपॉइंटमेंट शेड्यूलिंग, डिजिटल वाहन निरीक्षण, फ़ोटो अपलोड, रिपेयर ऑर्डर, श्रम मार्गदर्शिकाएँ, इन्वेंटरी और पार्ट्स ट्रैकिंग तथा कार्यप्रवाह प्रबंधन को एक साथ लाता है। दुकानें श्रम दरों और शुल्कों को कॉन्फ़िगर कर सकती हैं, ग्राहकों से टेक्स्ट और ईमेल के माध्यम से संवाद कर सकती हैं, और रोज़मर्रा के संचालन को अधिक कुशल बनाने के लिए लाभप्रदता संबंधी डेटा का उपयोग कर सकती हैं।

Customer Results Manager (Remote, United States)

Guide auto repair shops through onboarding to Tekmetric’s marketing software. Train customers, coordinate launch readiness, and help improve the onboarding experience.

विवरण

  • Become a subject-matter expert in Tekmetric Marketing.
  • Build strong knowledge of the auto repair industry and the marketing methods commonly used by repair shops.
  • Lead group onboarding calls and keep customers on schedule for launch.
  • Explain account setup requirements and launch expectations clearly.
  • Train customers on Tekmetric Marketing features and recommended practices.
  • Deliver high-quality service throughout onboarding in a fast-moving environment.
  • Work cross-functionally with sales, customer success, operations, support, and engineering.
  • Use customer feedback to refine and improve the onboarding process.

आवश्यकताएँ

  • 1–2 years of experience in customer onboarding or another customer-facing role.
  • Project management capabilities.
  • Demonstrated ability to proactively resolve escalated client-service issues and share resulting insights with the organization.
  • Ability to partner closely with Customer Success to resolve problems collaboratively.
  • Bachelor’s degree preferred.

लाभ

  • Flexible remote work arrangement.
  • Competitive base salary.
  • Flexible paid time off with no fixed annual limit.
  • Paid maternity, parental bonding, and medical leave.
  • Medical, dental, vision, and prescription coverage; employee-only plans cover 100% of premiums, while family coverage is covered at 50%.
  • Free confidential counseling through BetterHelp.
  • 401(k) retirement savings plan with a 100% employer match on contributions up to 6%.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Life and Accidental Death & Dismemberment insurance.
  • Up to $60 per month toward fitness, mental health, or wellness expenses.
  • $300 home-office setup bonus after one year of employment.
  • Support for continuing education.
  • Several team and company-wide offsites each year, with attendance expected and fully supported.

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