Tekmetric
Tekmetric
51 – 200 Қызметкерлер
B2BАвтомобиль өнеркәсібі
Tekmetric автокөлік жөндеу шеберханаларына арналған басқару бағдарламалық жасақтамасын ұсынады. Оның платформасы клиент жазбаларын, кездесулерді жоспарлауды, көлікті цифрлық тексеруді, фотосуреттерді жүктеуді, жөндеу тапсырыстарын, еңбек нұсқаулықтарын, қойма мен бөлшектерді бақылауды және жұмыс үдерістерін басқаруды бір жүйеге біріктіреді. Шеберханалар еңбек ақысын және қосымша төлемдерді баптап, клиенттермен мәтіндік хабарламалар мен электрондық пошта арқылы байланыса алады, сондай-ақ күнделікті операцияларды тиімдірек жүргізу үшін табыстылық деректерін пайдалана алады.

Customer Results Manager (Remote, United States)

Guide auto repair shops through onboarding to Tekmetric’s marketing software. Train customers, coordinate launch readiness, and help improve the onboarding experience.

Сипаттама

  • Become a subject-matter expert in Tekmetric Marketing.
  • Build strong knowledge of the auto repair industry and the marketing methods commonly used by repair shops.
  • Lead group onboarding calls and keep customers on schedule for launch.
  • Explain account setup requirements and launch expectations clearly.
  • Train customers on Tekmetric Marketing features and recommended practices.
  • Deliver high-quality service throughout onboarding in a fast-moving environment.
  • Work cross-functionally with sales, customer success, operations, support, and engineering.
  • Use customer feedback to refine and improve the onboarding process.

Талаптар

  • 1–2 years of experience in customer onboarding or another customer-facing role.
  • Project management capabilities.
  • Demonstrated ability to proactively resolve escalated client-service issues and share resulting insights with the organization.
  • Ability to partner closely with Customer Success to resolve problems collaboratively.
  • Bachelor’s degree preferred.

Артықшылықтар

  • Flexible remote work arrangement.
  • Competitive base salary.
  • Flexible paid time off with no fixed annual limit.
  • Paid maternity, parental bonding, and medical leave.
  • Medical, dental, vision, and prescription coverage; employee-only plans cover 100% of premiums, while family coverage is covered at 50%.
  • Free confidential counseling through BetterHelp.
  • 401(k) retirement savings plan with a 100% employer match on contributions up to 6%.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Life and Accidental Death & Dismemberment insurance.
  • Up to $60 per month toward fitness, mental health, or wellness expenses.
  • $300 home-office setup bonus after one year of employment.
  • Support for continuing education.
  • Several team and company-wide offsites each year, with attendance expected and fully supported.

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