Amcor dezvoltă și produce ambalaje pentru alimente, băuturi, produse farmaceutice, produse medicale, bunuri de uz casnic, produse de îngrijire personală și alte aplicații pentru bunuri de consum și produse medicale. Cu operațiuni în aproximativ 40 de țări și în jur de 41.000 de angajați, compania se concentrează pe ambalaje sustenabile și soluții pentru economia circulară, inclusiv formate inovatoare pregătite pentru reciclare. Activitatea sa include și colaborări care îi extind capacitățile în domeniul ambalajelor pentru bunuri de consum și produse medicale, precum și explorarea unor aplicații precum celulele fotovoltaice solare.
Customer Care Specialist — Amcor (Remote, New Jersey)
Manage complex customer orders and accounts for Amcor’s packaging business. Coordinate with sales, supply chain, transportation, and plant operations to support service levels.
Descriere
- Process customer orders through invoicing across web, email, EDI, and fax channels
- Respond to customer and internal inquiries about orders, pricing, shipping, proof of delivery, and invoices
- Resolve customer and commercial representative issues promptly, offering alternatives when needed
- Spot opportunities to improve account management and business processes
- Support customers across teams and build familiarity with multiple product lines
- Oversee complex accounts for high-profile, demanding customers
- Build and sustain strong customer partnerships
- Lead projects and team initiatives
- Train and mentor new team members
- Introduce internal process improvements to raise service levels
- Complete special projects assigned by leadership
- Create and maintain reports on pricing, inventory, shipping, delivery, and invoicing issues
- Coordinate new projects, items, graphics, labels, and changes while supporting legal, sales, and contractual requirements
- Coordinate with transportation, supply chain, and plant operations to meet service levels
- Provide service and support to key customer accounts
Cerințe
- 3–5 years of customer care or related experience
- College degree preferred
- Six Sigma certification is a plus
- Communicate clearly and professionally in speech and writing
- Make independent decisions and use sound analysis of facts and historical data to reach data-driven conclusions
- Strong attention to detail and organizational skills
- Strong communication, listening, analytical, and team-building skills
- Maintain professionalism under pressure
- Work from home with high-speed internet and cell phone service
- Have a suitable workspace in the home
- Stay regularly connected by phone, email, and instant messaging during approved work hours
- Learn and proficiently use customer software applications and online portals
- Be authorized to work in the United States
Beneficii
- Medical, dental, and vision plans
- Flexible time off, starting at 80 paid hours per year for full-time salaried employees
- At least 9 company-paid holidays per year; the number may vary slightly by location
- Wellbeing program and Employee Assistance Program
- Health Savings Account and Flexible Spending Account
- Life insurance, AD&D, short- and long-term disability, and voluntary accident disability benefits are available
- Paid parental leave
- Retirement Savings Plan with company match
- Tuition reimbursement, subject to approval
- Discretionary annual bonus program; initial eligibility depends on hire date
- Work-from-home option
- Medical, dental, and vision plans
- Flexible time off, starting at 80 paid hours per year for full-time salaried employees
- At least 8 company-paid holidays per year; the number may vary by location
- Wellbeing program and Employee Assistance Program
- Health Savings Account and Flexible Spending Account
- Life insurance, AD&D, short- and long-term disability, and voluntary benefits
- Paid parental leave
- Retirement Savings Plan with company match
- Tuition reimbursement, subject to approval
- Discretionary annual bonus program; initial eligibility depends on hire date