Amcor develops and produces packaging for food, beverages, pharmaceuticals, medical products, household goods, personal-care items, and other consumer and healthcare applications. Operating across approximately 40 countries with around 41,000 employees, the company focuses on sustainable packaging and circular-economy solutions, including innovative recycle-ready formats. Its work also includes collaborations that broaden its consumer and healthcare packaging capabilities and exploration of applications such as solar photovoltaics.
Customer Care Specialist — Amcor (Remote, New Jersey)
Manage complex customer orders and accounts for Amcor’s packaging business. Coordinate with sales, supply chain, transportation, and plant operations to support service levels.
Description
- Process customer orders through invoicing across web, email, EDI, and fax channels
- Respond to customer and internal inquiries about orders, pricing, shipping, proof of delivery, and invoices
- Resolve customer and commercial representative issues promptly, offering alternatives when needed
- Spot opportunities to improve account management and business processes
- Support customers across teams and build familiarity with multiple product lines
- Oversee complex accounts for high-profile, demanding customers
- Build and sustain strong customer partnerships
- Lead projects and team initiatives
- Train and mentor new team members
- Introduce internal process improvements to raise service levels
- Complete special projects assigned by leadership
- Create and maintain reports on pricing, inventory, shipping, delivery, and invoicing issues
- Coordinate new projects, items, graphics, labels, and changes while supporting legal, sales, and contractual requirements
- Coordinate with transportation, supply chain, and plant operations to meet service levels
- Provide service and support to key customer accounts
Requirements
- 3–5 years of customer care or related experience
- College degree preferred
- Six Sigma certification is a plus
- Communicate clearly and professionally in speech and writing
- Make independent decisions and use sound analysis of facts and historical data to reach data-driven conclusions
- Strong attention to detail and organizational skills
- Strong communication, listening, analytical, and team-building skills
- Maintain professionalism under pressure
- Work from home with high-speed internet and cell phone service
- Have a suitable workspace in the home
- Stay regularly connected by phone, email, and instant messaging during approved work hours
- Learn and proficiently use customer software applications and online portals
- Be authorized to work in the United States
Benefits
- Medical, dental, and vision plans
- Flexible time off, starting at 80 paid hours per year for full-time salaried employees
- At least 9 company-paid holidays per year; the number may vary slightly by location
- Wellbeing program and Employee Assistance Program
- Health Savings Account and Flexible Spending Account
- Life insurance, AD&D, short- and long-term disability, and voluntary accident disability benefits are available
- Paid parental leave
- Retirement Savings Plan with company match
- Tuition reimbursement, subject to approval
- Discretionary annual bonus program; initial eligibility depends on hire date
- Work-from-home option
- Medical, dental, and vision plans
- Flexible time off, starting at 80 paid hours per year for full-time salaried employees
- At least 8 company-paid holidays per year; the number may vary by location
- Wellbeing program and Employee Assistance Program
- Health Savings Account and Flexible Spending Account
- Life insurance, AD&D, short- and long-term disability, and voluntary benefits
- Paid parental leave
- Retirement Savings Plan with company match
- Tuition reimbursement, subject to approval
- Discretionary annual bonus program; initial eligibility depends on hire date