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H
Hempel A/S produce și furnizează acoperiri protectoare și decorative pentru aplicații maritime, în domeniul energiei și infrastructurii, pentru iahturi și clădiri. Oferta sa combină sisteme de acoperire, expertiză tehnică și platforma digitală MyHempel, care îi sprijină pe clienți în alegerea, comandarea și gestionarea soluțiilor de acoperire. Compania se concentrează pe tehnologii și servicii de acoperire care contribuie la prelungirea duratei de viață a activelor, reducerea emisiilor, sustenabilitate și inovare continuă.
Customer Care Representative – Athens, Greece (Onsite)
Manage customer orders, invoicing, and service requests for Hempel in an international, customer-focused environment. Coordinate order fulfillment and customer relationships from the company’s Athens onsite operation.
Descriere
- Process customer quotations and sales orders in the ERP system
- Coordinate product availability, production needs, and delivery timelines
- Support the Sales team with administrative and operational tasks
- Work with Hempel locations and colleagues worldwide to coordinate international order fulfillment
- Process invoices and keep customer records accurate and up to date
- Respond to customer questions and requests promptly and professionally
- Administer returns, complaints, and credit note procedures as needed
- Assess customer requirements and recommend solutions that improve their experience
- Follow established procedures and maintain complete documentation and archives
- Develop customer relationships through proactive, professional, and approachable communication
- Act as the main contact for an assigned customer portfolio and oversee a smooth order-to-delivery process
Cerințe
- Previous experience in customer service, customer care, order management, or sales support
- Experience in an international, customer-focused work environment
- Familiarity with ERP systems; Microsoft Dynamics experience is advantageous
- Practical experience using CRM systems
- Strong working knowledge of Microsoft Office applications
- Ability to organize priorities and manage several tasks simultaneously
- Excellent written, verbal, and interpersonal communication skills
- Collaborative team approach with the ability to work independently when required
- Strong customer-service orientation and commitment to high-quality service
- Knowledge of the paint, coatings, or chemical industry is beneficial but not essential
- Fluency in Italian and English, both written and spoken, is required
- Knowledge of another European language is advantageous
- Submit a CV and application or motivation letter in English
Beneficii
- Work in a dynamic, international environment
- Access learning, development, and career progression opportunities
- Collaborate with colleagues across multiple countries and cultures
- Use a flexible working model designed to support work-life balance
- Contribute directly to the customer experience
- Receive a salary, compensation, and benefits package
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