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Bank of America
Bank of America
Sponsor pentru viza H1BFinanțeFintechServicii bancare
Bank of America este o instituție financiară globală care activează în domeniile serviciilor bancare, finanțelor și tehnologiei financiare. Serviciile sale includ servicii bancare personale, sprijin pentru întreprinderile mici, administrarea averilor, servicii de investiții și acces la piețele de capital pentru persoane fizice, companii și instituții. Compania se concentrează, de asemenea, pe creșterea responsabilă prin finanțare sustenabilă, inițiative pentru diversitate și programe de dezvoltare comunitară.
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Consumer Systems Analyst I, 2nd Shift – Newark Onsite

Support call delivery technology, workforce analytics, and production performance for Bank of America’s retail credit operations during a weekday second shift.

USStatele Unite ale AmericiiAZArizonaFLFloridaNJNew JerseyLa sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de sisteme

Descriere

  • Run call delivery strategies for a managed business line through relevant technology interfaces.
  • Track technology performance to reduce agent idle time and maintain effective strategy execution.
  • Raise production risks and improvement opportunities with the appropriate stakeholders.
  • Advise frontline agents and business support teams on Line of Business needs.
  • Build relationships with Line of Business partners to align expectations and strategy goals.
  • Use business knowledge to support and help implement new technologies and operating strategies.
  • Guide associates through procedural, technical, and operational updates.
  • Contribute to operations enablement through resource tracking, monitoring, and planning for inbound and outbound call delivery.
  • Manage technology inputs and performance to reduce idle time and improve business outcomes.
  • Apply systems and analysis in a repetitive, production-focused environment to support business results.

Cerințe

  • Current experience in retail credit operations.
  • Strong analytical and problem-solving capabilities.
  • Intellectual curiosity, an innovative mindset, and a demonstrated ability to deliver objectives in a data-driven environment.
  • Ability to learn new concepts and collaborate across teams and business units to drive change.
  • Goal-focused approach with composure in a fast-paced, changing environment.
  • Ability to rapidly and accurately distill complex data from multiple sources into actionable information for strategic change across portfolios.
  • Ability to design and apply test-and-learn methods to manage company risk exposure.
  • Proficiency with Microsoft Office, including Excel, Access, Word, and PowerPoint.
  • Strong written and verbal communication, including presentation skills.
  • High school diploma, GED, secondary school qualification, or equivalent.
  • Availability for the second shift, 2:30 p.m. to 11 p.m. EST, Monday through Friday.

Beneficii

  • Affordable, competitive, flexible benefits.
  • Resources supporting physical, emotional, and financial wellness.
  • Opportunities for learning, development, and meaningful contribution.
  • In-office environment designed to support collaboration, engagement, and career development.

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