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Radiant
Radiant
51 – 200 Angajați
B2BInteligență artificialăÎntreprindere
Radiant este un furnizor de infrastructură pentru inteligență artificială, deservind întreprinderi și alte organizații care rulează sarcini de lucru de inteligență artificială la scară largă. Platforma sa FlightDeck oferă observabilitate și gestionare operațională, iar portofoliul de infrastructură include resurse de calcul bare-metal și mașini virtuale, GPU-uri, Kubernetes administrat, Slurm, stocare, rețele și capacitate de centre de date. Radiant dezvoltă, de asemenea, soluții suverane și soluții pentru furnizori hyperscaler destinate echipelor care au nevoie de medii de inteligență artificială sigure, administrate și scalabile. Compania recrutează în domeniile infrastructurii, inteligenței artificiale și tehnologiei pentru întreprinderi.
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Locurile de muncă ale companiei

Cloud Infrastructure Support Engineer (London, Hybrid)

Support Radiant’s cloud platform, HPC systems, and AI supercomputer fleet from its London hybrid team. Investigate Linux, cloud, hardware, software, and datacenter incidents for customers worldwide.

GBRegatul UnitHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăInginer de infrastructură
CloudITSMLinux

Descriere

  • Investigate and resolve complex issues across Radiant’s cloud platform, HPC systems, and AI supercomputer fleet
  • Deliver prompt, professional, high-quality support to customers
  • Manage assigned incidents by collecting logs, metrics, and reproduction details, recording findings, and progressing issues to resolution
  • Troubleshoot hardware and software across cloud, Linux, and datacenter environments
  • Resolve incidents independently or develop practical workarounds
  • Partner with L3 and L4 engineering teams to escalate complex cases and coordinate corrective work
  • Work within a 24/7 follow-the-sun support model, transferring tickets across regions
  • Coordinate diagnostics and hardware replacements with third-party vendors
  • Help deploy AI supercomputers through installation, configuration, validation, and acceptance testing
  • Create and improve troubleshooting guides, runbooks, and internal documentation
  • Contribute to retrospectives and lessons-learned reviews, recommending improvements to processes, tools, or platforms
  • Build expertise in emerging cloud, HPC, and AI infrastructure technologies
  • Travel internationally from time to time to support Radiant initiatives, facilities, or industry events

Cerințe

  • Degree in computer science or a related STEM field, or equivalent professional experience
  • At least 3–5 years of experience in customer-facing technical support or cloud operations
  • Demonstrated experience with cloud, datacenter, and Linux environments
  • Strong Linux systems administration fundamentals
  • Knowledge of IT service management practices, including ITIL concepts, is desirable
  • Strong analytical and troubleshooting abilities, including under pressure
  • Excellent written and spoken English
  • Ability to communicate technical concepts clearly to customers and colleagues
  • Proactive, curious, and resilient approach in a fast-changing environment
  • Willingness to work within 24/7 follow-the-sun support and an on-call rota
  • Availability for occasional international travel
  • Existing right to work in the role’s country without sponsorship

Beneficii

  • 25 days of annual leave
  • Open communication and regular feedback
  • Dedicated time for learning new skills, projects, or interests
  • Private medical insurance through Bupa
  • Cycle to Work Scheme
  • Gympass membership for gyms and wellbeing applications
  • Eligibility for the company shares program
  • Enhanced parental pay and leave
  • Additional compensation for work outside standard hours and on-call rota duties

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