Cielo Talent
Cielo Talent
Cielo Talent este un partener global pentru achiziția de talente, care ajută organizațiile să își consolideze modul în care atrag, gestionează și recrutează oameni. Serviciile sale includ externalizarea proceselor de recrutare, gestionarea forței de muncă contingente și consultanță pentru achiziția de talente, susținute de tehnologii precum inteligența artificială. Cielo Talent colaborează cu organizații din domeniul sănătății, științelor vieții, tehnologiei și din alte industrii, punând accent pe strategii de recrutare adaptate și pe diversitate, echitate și incluziune.

Client Services Manager - Remote in the United Kingdom

Lead recruiter teams and client accounts for Cielo Talent in a remote United Kingdom role. Drive hiring strategy, recruiting metrics, service delivery, and team performance.

Descriere

  • Lead recruiter teams across one or more client accounts
  • Deliver consistently high-quality service and strengthen client satisfaction
  • Establish team performance standards and measurable goals
  • Monitor progress and resolve performance shortfalls
  • Coach direct reports and provide actionable feedback
  • Run regular one-to-one and team meetings
  • Administer performance management processes
  • Develop trusted relationships with key client stakeholders
  • Collaborate with Cielo teams and client leaders during new-client implementation
  • Create recruiting metrics and analysis covering time to fill, aging, cost per hire, satisfaction, recruiter productivity, and candidate sources
  • Build strong working relationships among recruiters and hiring leaders
  • Oversee programs, events, and campaigns that expand candidate pipelines
  • Shape hiring strategies that include passive-candidate outreach and recruitment marketing
  • Attend client meetings and communicate relevant updates and data
  • Create remediation plans for service delivery gaps
  • Support clients with recruitment process requirements
  • Use shared delivery and Cielo resources efficiently
  • Maintain Cielo-specific metric reporting and P&L oversight
  • Advance process standardization, continuous improvement, and operational consistency
  • Exchange best practices and contribute to organizational initiatives
  • Guide recruiters, complete performance reviews, and support professional development
  • Handle additional responsibilities as assigned

Cerințe

  • Previous experience in a results-driven talent acquisition or human resources position
  • Experience coaching colleagues or leading a team
  • Familiarity with recruiting technology, including applicant tracking systems and social media tools
  • Advanced working knowledge of Microsoft Office Suite
  • Bachelor's degree in business, management, human resources, or a related discipline preferred

Beneficii

  • Full-time schedule of 40 hours per week
  • Remote work arrangement
  • Applicant information handled confidentially in accordance with EEO guidelines

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