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Ovation Law Firm
Ovation Law Firm
11 – 50 Angajați
Asistență medicalăIndustria autoLogistică
Ovation Law Firm este o firmă de avocatură din California, specializată în vătămări corporale, care reprezintă persoane rănite în accidente și alte incidente soldate cu vătămări, în întregul stat. Cazurile sale includ coliziuni cu autoturisme, camioane, vehicule de ridesharing și motociclete, accidente în care sunt răniți pietoni, mușcături de câine, leziuni ale măduvei spinării și litigii privind legea vehiculelor cu defecte. Firma oferă evaluări gratuite ale cazurilor și reprezentare cu onorariu condiționat de câștigarea cauzei, avansând costurile acesteia; onorariul avocatului nu este datorat decât dacă obține câștig de cauză. Ovation declară că este disponibilă non-stop, are mai multe birouri în California și se poate întâlni cu clienții acolo unde se află aceștia. Pentru cazurile din afara Californiei, colaborează cu avocați parteneri autorizați.
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Locurile de muncă ale companiei

Remote Bilingual Call Center Sales Intake Specialist

Qualify personal injury inquiries, document case details, and connect prospective clients with partner legal teams. This remote role handles high-volume English and Spanish calls, live transfers, and follow-ups.

BRBrazilia
8 $ / oră
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăLimbă Obligatorie: spaniolăReprezentant call center

Descriere

  • Handle incoming inquiries by phone, web form, and chat as they arrive.
  • Lead 5–8 minute discovery calls to assess incident details, injuries, liability, and insurance status.
  • Use company scripts and qualification standards to assess whether cases match partner legal teams’ criteria.
  • Transfer qualified callers live to partner legal teams or arrange timely callbacks.
  • Record caller information, case details, and outcomes accurately in Salesforce.
  • Track pending leads, keep the pipeline organized, and reconnect with prospects who were not initially ready to proceed.

Cerințe

  • Communicate strongly in spoken and written English at C1 level.
  • Speak English and Spanish fluently and support callers in either language.
  • Have at least one year of experience in a high-volume call center, customer service, or medical or legal office.
  • Communicate clearly, adapt to callers’ tone, show empathy, and build rapport quickly.
  • Take a sales-oriented approach by informing callers and encouraging them to act on their personal injury matter.
  • Type at least 45 words per minute while speaking with callers and navigating multiple software platforms.
  • Work independently from a home office with reliable high-speed internet and a quiet, professional workspace.
  • Have a laptop or desktop with at least 16 GB of RAM and an Intel Core i5 processor or better.
  • Have a stable internet connection with speeds of at least 25 Mbps.
  • Be available during U.S. business hours.
  • Be willing to use time-tracking software.
  • Be located in Latin America; applications are limited to candidates in the region.
  • Submit a resume in English.

Beneficii

  • Performance-based incentives.
  • Fully remote work.
  • 10 paid time-off days per year.
  • Work closely with leadership and legal professionals at a growing, modern law firm.

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