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Cielo Talent is a global talent acquisition partner helping organizations strengthen how they attract, manage, and hire people. Its services include recruitment process outsourcing, contingent workforce management, and talent acquisition consulting, supported by technology such as AI. Cielo Talent works with organizations across healthcare, life sciences, technology, and other industries, with an emphasis on tailored hiring strategies and diversity, equity, and inclusion.
Client Services Manager - Remote in the United Kingdom
Lead recruiter teams and client accounts for Cielo Talent in a remote United Kingdom role. Drive hiring strategy, recruiting metrics, service delivery, and team performance.
Description
- Lead recruiter teams across one or more client accounts
- Deliver consistently high-quality service and strengthen client satisfaction
- Establish team performance standards and measurable goals
- Monitor progress and resolve performance shortfalls
- Coach direct reports and provide actionable feedback
- Run regular one-to-one and team meetings
- Administer performance management processes
- Develop trusted relationships with key client stakeholders
- Collaborate with Cielo teams and client leaders during new-client implementation
- Create recruiting metrics and analysis covering time to fill, aging, cost per hire, satisfaction, recruiter productivity, and candidate sources
- Build strong working relationships among recruiters and hiring leaders
- Oversee programs, events, and campaigns that expand candidate pipelines
- Shape hiring strategies that include passive-candidate outreach and recruitment marketing
- Attend client meetings and communicate relevant updates and data
- Create remediation plans for service delivery gaps
- Support clients with recruitment process requirements
- Use shared delivery and Cielo resources efficiently
- Maintain Cielo-specific metric reporting and P&L oversight
- Advance process standardization, continuous improvement, and operational consistency
- Exchange best practices and contribute to organizational initiatives
- Guide recruiters, complete performance reviews, and support professional development
- Handle additional responsibilities as assigned
Requirements
- Previous experience in a results-driven talent acquisition or human resources position
- Experience coaching colleagues or leading a team
- Familiarity with recruiting technology, including applicant tracking systems and social media tools
- Advanced working knowledge of Microsoft Office Suite
- Bachelor's degree in business, management, human resources, or a related discipline preferred
Benefits
- Full-time schedule of 40 hours per week
- Remote work arrangement
- Applicant information handled confidentially in accordance with EEO guidelines
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