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Baxter International Inc.
Baxter International Inc.
Asigurare de sănătateAsistență medicalăIndustria prelucrătoare
Baxter International Inc. este o companie globală din domeniul sănătății și al producției, care dezvoltă produse, tehnologii și terapii medicale pentru pacienți, profesioniști din domeniul medical și clienți din sectorul sănătății. Activitatea sa cuprinde soluții menite să sprijine o viață mai sănătoasă și mai lungă, răspunzând cerințelor în schimbare ale îngrijirii moderne și promovându-și misiunea de a salva și susține vieți.
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Locurile de muncă ale companiei

Remote Technical Support Specialist – Baxter Infusion Systems

Provide first-line support for Baxter infusion pumps, software, and connected healthcare technology. Troubleshoot customer problems and manage cases to help keep systems running.

USStatele Unite ale Americii
44.800 $ – 61.600 $ / an
RemoteNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență IT

Descriere

  • Deliver first-line support by phone and email, with chat planned, for Baxter infusion pumps, related software, and connected digital products.
  • Diagnose hardware, software, connectivity, and system issues using troubleshooting guides, technical documentation, and standard procedures.
  • Manage customer cases from intake through resolution, recording clear updates and tracking issues.
  • Coordinate return authorizations for devices that need repair, replacement, or depot service.
  • Help customers set up and configure Baxter infusion systems and software, and resolve operational problems.
  • Refer complex technical problems to advanced support teams and work with internal colleagues on resolution.
  • Use support and knowledge management systems, Microsoft applications, and laptops, tablets, and mobile devices.
  • Follow HIPAA, GDPR, and relevant environmental, health, and safety requirements.

Cerințe

  • High school diploma or GED.
  • At least one year of experience in technical support, help desk, desktop support, service desk, or a technical call center.
  • Experience diagnosing computer hardware, software applications, operating systems, and connected devices.
  • Working familiarity with Microsoft Windows and general computer networking concepts.
  • Experience with case management, ticketing, CRM, or knowledge management systems.
  • Experience using Microsoft Office applications, including Outlook, Excel, and Word.
  • Experience assisting customers by phone, email, or other service channels.
  • Availability to work the scheduled 10:00 a.m. to 7:00 p.m. Eastern shift.
  • Availability for an on-call rotation approximately once every six weeks.
  • Authorization to work for any U.S. employer; visa sponsorship is not available.

Beneficii

  • Medical and dental coverage beginning on the first day.
  • Basic life insurance.
  • Accident insurance.
  • Short-term and long-term disability insurance.
  • Business travel accident insurance.
  • Employee Stock Purchase Plan with discounted company stock.
  • 401(k) retirement plan with employee contributions and company matching.
  • Flexible Spending Accounts.
  • Education assistance programs.
  • Paid holidays.
  • 20 to 35 days of paid time off, depending on length of service.
  • Family and medical leaves of absence.
  • Paid parental leave.
  • Commuting benefits.
  • Employee discount program.
  • Employee Assistance Program.
  • Childcare benefits.

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