Horizontal Digital
Horizontal Digital
Horizontal Digital este o companie globală de consultanță în transformare digitală, care proiectează experiențe pentru clienți pornind de la oameni și de la nevoile lor. Activitatea sa reunește strategia, serviciile creative și tehnologia în domenii precum proiectarea experienței clienților, gestionarea relațiilor cu clienții, comerțul, datele despre clienți, gestionarea experienței digitale, integrările, analiza datelor, inteligența artificială, automatizarea marketingului și alte capabilități conexe. Compania oferă, de asemenea, un Marketing Cloud Master Class și sprijină mărcile în îmbunătățirea parcursurilor digitale ale clienților, de la un capăt la altul. Horizontal Digital are echipe și birouri în Statele Unite, India, Regatul Unit, Emiratele Arabe Unite și Malaezia.

Business Systems Analyst (Contract) – Remote, United States

Support Horizontal Digital’s websites, applications, portals, and customer experiences for Fortune 500 companies. Translate business needs into user stories and help coordinate agile backlog delivery.

Descriere

  • Convert business needs into clear user stories with detailed descriptions and acceptance criteria.
  • Facilitate backlog refinement by confirming requirements are practical, complete, and aligned with business objectives.
  • Support solution design discussions through documentation and requirement clarification.
  • Help manage scope by recording changes and highlighting feasibility concerns.
  • Spot potential risks and blockers, escalating them for direction and resolution.
  • Collect stakeholder input to guide prioritization, requirements, and dependency planning.
  • Serve as a bridge between business and technical teams with support from senior colleagues.
  • Take part in sprint planning, backlog grooming, daily stand-ups, and retrospectives.
  • Work with developers, QA, and product teams to support delivery readiness and quality results.
  • Keep the backlog organized, visible, and ready for development.
  • Maintain traceability from business objectives to individual user stories.
  • Build working knowledge of digital ecosystems, including CMS, CRM, and related engagement platforms.
  • Share knowledge, maintain documentation, and contribute to process improvements.

Cerințe

  • At least four years of experience delivering digital initiatives, software development, or IT projects as a Business Systems Analyst or in a comparable role.
  • Experience with enterprise CMS platforms such as Sitecore, Optimizely, Contentstack, or Adobe Experience Manager (AEM preferred).
  • Familiarity with digital ecosystems that may include ERP, PIM, marketing automation, personalization, and customer service tools.
  • Agency or consultancy experience is strongly preferred.
  • Basic to intermediate understanding of API-driven integrations and data exchange across the customer journey.
  • A bachelor’s degree or foreign equivalent is required.
  • Proven ability to manage backlogs, write user stories, support refinement, contribute to iterative delivery, and participate in UAT.
  • Experience in agile delivery environments, with knowledge of Scrum or Kanban practices.
  • Agile, Scrum, or Product Ownership certifications are advantageous, including CSPO, SAFe PMPO, or CSM.
  • Experience with Jira and Confluence is preferred.

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