Horizontal Digital
Horizontal Digital
Horizontal Digital एक वैश्विक डिजिटल परिवर्तन परामर्श कंपनी है, जो लोगों और उनकी आवश्यकताओं के आधार पर ग्राहक अनुभव तैयार करती है। इसका कार्य ग्राहक अनुभव डिज़ाइन, CRM, वाणिज्य, ग्राहक डेटा, डिजिटल अनुभव प्रबंधन, एकीकरण, विश्लेषण, कृत्रिम बुद्धिमत्ता, मार्केटिंग ऑटोमेशन और संबंधित क्षमताओं में रणनीति, रचनात्मक सेवाओं तथा प्रौद्योगिकी को एक साथ लाता है। कंपनी Marketing Cloud Master Class भी प्रदान करती है और ब्रांडों को शुरू से अंत तक की डिजिटल ग्राहक यात्राओं को बेहतर बनाने में सहायता करती है। Horizontal Digital की टीमें और कार्यालय संयुक्त राज्य अमेरिका, भारत, यूनाइटेड किंगडम, संयुक्त अरब अमीरात और मलेशिया में हैं।

Business Systems Analyst (Contract) – Remote, United States

Support Horizontal Digital’s websites, applications, portals, and customer experiences for Fortune 500 companies. Translate business needs into user stories and help coordinate agile backlog delivery.

विवरण

  • Convert business needs into clear user stories with detailed descriptions and acceptance criteria.
  • Facilitate backlog refinement by confirming requirements are practical, complete, and aligned with business objectives.
  • Support solution design discussions through documentation and requirement clarification.
  • Help manage scope by recording changes and highlighting feasibility concerns.
  • Spot potential risks and blockers, escalating them for direction and resolution.
  • Collect stakeholder input to guide prioritization, requirements, and dependency planning.
  • Serve as a bridge between business and technical teams with support from senior colleagues.
  • Take part in sprint planning, backlog grooming, daily stand-ups, and retrospectives.
  • Work with developers, QA, and product teams to support delivery readiness and quality results.
  • Keep the backlog organized, visible, and ready for development.
  • Maintain traceability from business objectives to individual user stories.
  • Build working knowledge of digital ecosystems, including CMS, CRM, and related engagement platforms.
  • Share knowledge, maintain documentation, and contribute to process improvements.

आवश्यकताएँ

  • At least four years of experience delivering digital initiatives, software development, or IT projects as a Business Systems Analyst or in a comparable role.
  • Experience with enterprise CMS platforms such as Sitecore, Optimizely, Contentstack, or Adobe Experience Manager (AEM preferred).
  • Familiarity with digital ecosystems that may include ERP, PIM, marketing automation, personalization, and customer service tools.
  • Agency or consultancy experience is strongly preferred.
  • Basic to intermediate understanding of API-driven integrations and data exchange across the customer journey.
  • A bachelor’s degree or foreign equivalent is required.
  • Proven ability to manage backlogs, write user stories, support refinement, contribute to iterative delivery, and participate in UAT.
  • Experience in agile delivery environments, with knowledge of Scrum or Kanban practices.
  • Agile, Scrum, or Product Ownership certifications are advantageous, including CSPO, SAFe PMPO, or CSM.
  • Experience with Jira and Confluence is preferred.

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