ICU Medical dezvoltă produse și tehnologii medicale pentru terapia intravenoasă și domenii conexe ale îngrijirii pacienților. Fondată de medici în 1984, compania sprijină echipele medicale prin pompe de perfuzie, software pentru siguranță și dispozitive de acces vascular concepute pentru a îmbunătăți siguranța și eficiența tratamentului în diverse medii de îngrijire. Portofoliul său include și soluții pentru terapia prin perfuzie, managementul căilor respiratorii, monitorizarea hemodinamică și managementul temperaturii, oferind oportunități profesioniștilor care lucrează în dezvoltarea și producția de produse medicale, precum și în tehnologia clinică.
Animal Health Clinical Support Specialist - Remote
Provide remote veterinary clinical and technical support for ICU Medical’s SurgiVet® and BCI animal-health devices. The role includes troubleshooting, customer and team training, product investigations, and patient safety support.
Descriere
- Deliver clinical guidance and technical support for SurgiVet® and BCI products through phone, email, and automated call queues
- Serve as Technical Support’s primary contact for veterinary products
- Coordinate activities with internal sales teams and distributor sales representatives
- Identify customer-material gaps and support product investigations
- Lead and contribute to improvement initiatives involving customer experience, workflows, quality, safety, and complaint-trend reduction
- Provide clinical and technical training to internal teams, customers, and external vendors on-site and in the field
- Verify the clinical accuracy of marketing and instructional content
- Partner with Quality, Regulatory, and Manufacturing on complaints, hazard and risk analyses, discrepancy reports, engineering change orders, and returned-product investigations
- Assess potential impacts on patient safety
- Follow company procedures, quality standards, and FDA, ISO 13485, ISO 14001, and EHS requirements
- Provide backup coverage for team leads and coordinators when needed
Cerințe
- Be at least 18 years old
- Hold an associate degree
- Maintain an active national veterinary technician license such as CVT, RVT, or LVT
- Have at least three years of clinical veterinary care experience using anesthesia products, monitoring equipment, and critical care devices
- Bring strong veterinary clinical knowledge of anesthesia equipment, monitors, ventilators, temperature management, and critical care disposables
- Demonstrate the ability to troubleshoot complex technical and clinical situations remotely
- Have excellent communication, group presentation, and training skills
- Understand Continuous Quality Improvement principles and cross-functional work within regulatory and compliance frameworks
- Apply independent, self-directed problem-solving skills
- Be proficient with Microsoft Office Suite
- Use clinical research and journals to resolve technical questions
- Experience in veterinary emergency, critical care, or specialty practice is preferred
- Experience in a call center or call-queue environment, technical service desk, or medical device customer support is preferred
Beneficii
- Remote work arrangement
- Typically involves less than 5% travel