ICU Medical develops medical products and technologies for intravenous therapy and related areas of patient care. Founded by clinicians in 1984, the company supports healthcare teams with infusion pumps, safety software, and vascular access devices designed to improve the safety and efficiency of treatment across care settings. Its portfolio also includes solutions for infusion therapy, airway management, hemodynamic monitoring, and temperature management, creating opportunities for professionals working across healthcare product development, manufacturing, and clinical technology.
Animal Health Clinical Support Specialist - Remote
Provide remote veterinary clinical and technical support for ICU Medical’s SurgiVet® and BCI animal-health devices. The role includes troubleshooting, customer and team training, product investigations, and patient safety support.
Description
- Deliver clinical guidance and technical support for SurgiVet® and BCI products through phone, email, and automated call queues
- Serve as Technical Support’s primary contact for veterinary products
- Coordinate activities with internal sales teams and distributor sales representatives
- Identify customer-material gaps and support product investigations
- Lead and contribute to improvement initiatives involving customer experience, workflows, quality, safety, and complaint-trend reduction
- Provide clinical and technical training to internal teams, customers, and external vendors on-site and in the field
- Verify the clinical accuracy of marketing and instructional content
- Partner with Quality, Regulatory, and Manufacturing on complaints, hazard and risk analyses, discrepancy reports, engineering change orders, and returned-product investigations
- Assess potential impacts on patient safety
- Follow company procedures, quality standards, and FDA, ISO 13485, ISO 14001, and EHS requirements
- Provide backup coverage for team leads and coordinators when needed
Requirements
- Be at least 18 years old
- Hold an associate degree
- Maintain an active national veterinary technician license such as CVT, RVT, or LVT
- Have at least three years of clinical veterinary care experience using anesthesia products, monitoring equipment, and critical care devices
- Bring strong veterinary clinical knowledge of anesthesia equipment, monitors, ventilators, temperature management, and critical care disposables
- Demonstrate the ability to troubleshoot complex technical and clinical situations remotely
- Have excellent communication, group presentation, and training skills
- Understand Continuous Quality Improvement principles and cross-functional work within regulatory and compliance frameworks
- Apply independent, self-directed problem-solving skills
- Be proficient with Microsoft Office Suite
- Use clinical research and journals to resolve technical questions
- Experience in veterinary emergency, critical care, or specialty practice is preferred
- Experience in a call center or call-queue environment, technical service desk, or medical device customer support is preferred
Benefits
- Remote work arrangement
- Typically involves less than 5% travel