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LexisNexis
LexisNexis
H1B vīzas sponsorsJuridiskie pakalpojumiKonsultācijasVeselības aprūpe
LexisNexis izstrādā profesionālās informācijas un analītikas risinājumus advokātu birojiem, uzņēmumiem, valsts iestādēm un akadēmiskajām institūcijām. Tās juridiskās izpētes, ziņu, biznesa informācijas un risku pārvaldības produkti palīdz organizācijām strādāt ar sarežģītu informāciju tādās jomās kā atbilstība, krāpšanas atklāšana, identitāte, izmeklēšana, veselības rezultāti, debitoru parādu pārvaldība, uz riskiem balstīta lēmumu pieņemšana un darba procesu optimizācija. LexisNexis, kas ir daļa no RELX grupas, apvieno datus, analītiku un digitālos rīkus, lai atbalstītu pārdomātu lēmumu pieņemšanu un efektīvāku profesionālo darbu.
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Vakances uzņēmumā

Strategic Customer Success Manager, Nexis+ AI

Help enterprise clients adopt and scale Nexis+ AI, while building lasting partnerships with LexisNexis Legal & Professional. Drive retention, account growth, and measurable client value through strategic customer success.

USAmerikas Savienotās ValstisILIlinoisaMDMerilendaNYŅujorkaNCZiemeļkarolīnaOHOhaioVAVirdžīnija
78 800 $ – 131 300 $ / gads
KlātienēPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Manage and strengthen relationships across a portfolio of strategic accounts.
  • Help clients adopt and expand their use of Nexis+ AI.
  • Align the solution with clients’ business objectives, KPIs, and strategic priorities.
  • Lead client onboarding, product adoption, and account expansion.
  • Coordinate with Sales, Product, Support, and Engineering on client needs.
  • Create and carry out success plans, quarterly business reviews, and account health checks.
  • Partner with Sales to identify opportunities for renewals, upselling, and cross-selling.
  • Address risks early and manage client escalations through resolution.
  • Lead change management and enablement, including training, best-practice playbooks, and internal champion programs.
  • Share relevant insights, proven practices, and industry developments with clients.
  • Monitor AI feature adoption, product usage, NPS, churn, and account health.
  • Turn account metrics into clear value narratives for clients and internal teams.

Prasības

  • At least five years of experience in customer success, account management, or a comparable client-facing role.
  • Experience with AI, SaaS, or other emerging technology products.
  • Experience managing enterprise or strategic accounts.
  • Experience promoting adoption of new or evolving technology.
  • Excellent communication, presentation, and relationship-building abilities.
  • Experience presenting to C-suite stakeholders.
  • Strong business judgment and commercial understanding.
  • A consultative style when working with clients.
  • Ability to collaborate across functions and influence without formal authority.
  • Comfort working through ambiguity and adapting to different stakeholders.
  • Curiosity about AI and enthusiasm for helping clients understand, adopt, and realize its value.
  • Experience with CRM platforms such as Salesforce, Gainsight, ChurnZero, or comparable tools.
  • Experience in professional services, management consulting, or financial services is a plus.
  • Experience with product integrations or technical onboarding is a plus.
  • Experience leading adoption of AI or other emerging technologies, digital transformation, or organizational change initiatives is a plus.

Priekšrocības

  • Flexible working hours.
  • Programs that support a healthy work-life balance.
  • Shared parental leave.
  • Medical, dental, and vision coverage.
  • 401(k) plan with employer match.
  • Employee share purchase plan.
  • Wellness platform with incentives.
  • Headspace subscription.
  • Employee assistance and time-off programs.
  • Short- and long-term disability insurance.
  • Life and accidental death insurance.
  • Critical illness insurance.
  • Hospital indemnity coverage.
  • Bonding and family care leave.
  • Adoption and surrogacy support.
  • Health savings, health care, dependent care, and commuter spending accounts.
  • Up to two paid days to participate in Employee Resource Groups.
  • Up to two paid days to volunteer with a charity of your choice.
  • Annual incentive bonus.

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