Connection palīdz uzņēmumiem, veselības aprūpes iestādēm, skolām un valsts iestādēm plānot, iegādāties un pārvaldīt tehnoloģijas. Uzņēmuma piedāvājums ietver datoru aparatūru, biroja aprīkojumu, programmatūru, datu glabāšanas risinājumus un IT pakalpojumus kiberdrošības, mākslīgā intelekta, digitālo darba telpu, modernas infrastruktūras un vairāku mākoņu vidu jomā. Apvienojot tehnoloģiju produktus ar konsultāciju pieredzi, Connection palīdz organizācijām veidot praktiskas IT stratēģijas, kas atbilst to darbības vajadzībām.
Senior Remote Client Engagement Manager — Illinois
Lead client relationships and IT service delivery for Connection, aligning account growth and retention with client goals. Manage on-site infrastructure teams and coordinate service performance across internal stakeholders.
Apraksts
- Serve as the main contact for assigned clients.
- Build lasting relationships with key stakeholders.
- Advise clients in support of their business goals.
- Ensure service delivery meets contract terms and SLAs.
- Track performance metrics and address shortfalls early.
- Coordinate internal teams to maintain consistent, high-quality service.
- Identify client-aligned opportunities for account expansion and cross-selling.
- Support account growth and help meet revenue targets.
- Strengthen client satisfaction and retention through proactive engagement.
- Manage teams of 1–10+ on-site infrastructure technicians and/or engineers.
- Oversee the employee lifecycle, including hiring, performance reviews, coaching, discipline, and termination when needed.
- Mentor employees and support their training and professional development.
- Plan schedules and allocate resources across client environments.
- Promote accountability, ongoing improvement, and employee engagement.
- Work with sales, technical, and operations teams on client strategy.
- Coordinate communication and execution among stakeholders.
- Handle escalations of client concerns.
- Coordinate internal teams to resolve issues promptly.
- Maintain client confidence through difficult situations.
Prasības
- Bring at least 10 years of comparable experience.
- Build trust, influence stakeholders, and sustain relationships with executives.
- Communicate effectively in writing and in conversation.
- Deliver executive presentations and business reviews, including MBRs and QBRs.
- Identify client needs and align solutions to support adoption, expansion, and renewal using the LAER model.
- Manage multiple accounts, priorities, and deliverables in a fast-paced setting.
- Assess issues quickly, find root causes, and implement effective solutions.
- Manage escalations, set expectations, and pursue outcomes that work for all parties.
- Stay composed and focused during escalations and high-pressure situations.
Priekšrocības
- Competitive compensation
- 401(k) plans
- Medical insurance
- Complimentary therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off package
- Vacation time
- Care time
- Wellness time off days
- Volunteer time off days