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EXL
EXL
Kvalificēta darbinieka vīzas sponsorsApdrošināšanaLoģistikaVeselības aprūpe
EXL ir biznesa konsultāciju un pakalpojumu uzņēmums, kas palīdz organizācijām izmantot datus, analītiku un tehnoloģijas, lai uzlabotu darbību un pieņemtu labākus lēmumus. Uzņēmuma darbība ietver operāciju pārvaldību, lēmumu analītiku un digitālo transformāciju, kā arī pieredzi darbā ar klientiem veselības aprūpes, apdrošināšanas, finanšu un loģistikas nozarēs. EXL apvieno datu zinātni ar praktisku uzņēmējdarbības kompetenci, lai izstrādātu risinājumus, kas pielāgoti katras organizācijas mērķiem, darbības modelim un nozares kontekstam.
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Vakances uzņēmumā

Senior QA Analyst, Conversational AI and Salesforce (India Hybrid)

Lead quality assurance for Digital Agent, Salesforce, and conversational AI solutions. Oversee omnichannel, API, integration, regression, and release-readiness testing.

INIndijaHibrīdiPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuAnalītiķis
AzureMākonisSQL

Apraksts

  • Create and execute test strategies, plans, and cases for Digital Agent initiatives
  • Direct end-to-end testing across multiple releases and projects
  • Review business requirements, user stories, and acceptance criteria to establish complete test coverage
  • Coordinate test execution and deliver quality outputs on schedule
  • Conduct functional, integration, regression, system, and user acceptance testing
  • Assess Digital Agent solutions across email, voice bot and IVR, and chatbot channels
  • Test customer interaction flows, business rules, conversation paths, and escalation scenarios
  • Verify intent recognition, entity extraction, response accuracy, and exception handling
  • Maintain a consistent user experience across customer engagement channels
  • Log, prioritize, document, and track defects in JIRA
  • Join defect triage, work with development teams, analyze root causes, and verify fixes
  • Analyze defect patterns and propose quality improvements
  • Contribute to Agile ceremonies, including planning, backlog grooming, story refinement, standups, reviews, and retrospectives
  • Partner with Product Owners and Business Analysts to identify testing needs and risks
  • Assess user stories and acceptance criteria for testability
  • Assist with release planning and deployment validation
  • Test integrations among Digital Agent platforms, Salesforce, Sierra, and other enterprise systems
  • Use tools such as Postman for API testing and verify data exchange, workflows, and downstream dependencies
  • Report testing status to stakeholders
  • Measure and communicate test progress, defect metrics, quality trends, and release-readiness indicators
  • Support go/no-go decisions through objective quality assessments

Prasības

  • Bachelor's degree
  • Professional certification such as CA, CPA, CISA, or CIA
  • 8–10 years of quality assurance or testing experience; the qualifications section also states 7–9 years
  • Experience using JIRA for defect management, story tracking, sprint management, and reporting
  • Experience with Salesforce Service Cloud and Salesforce Case Management
  • Experience with the Sierra Platform and related business workflows
  • Experience with Digital Agent platforms and conversational AI solutions
  • Experience in functional, system, integration, regression, end-to-end, user acceptance, API, data validation, exploratory, and production validation testing
  • Experience testing email agents, voice bots and IVR systems, chatbots, and customer journeys
  • Proficiency with Postman, REST APIs, SQL queries and data validation, test management tools, and test automation frameworks
  • Azure DevOps experience preferred

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