EXL — ұйымдарға операцияларын жетілдіруге және тиімдірек шешімдер қабылдауға көмектесу үшін деректерді, талдауды және технологияларды пайдаланатын бизнес-консалтинг және қызмет көрсету компаниясы. Оның жұмысы операцияларды басқаруды, шешімдер аналитикасын және цифрлық трансформацияны қамтиды. Компания денсаулық сақтау, сақтандыру, қаржы және логистика салаларындағы клиенттерге қолдау көрсету тәжірибесіне ие. EXL деректер ғылымын практикалық бизнес сараптамасымен ұштастырып, әр ұйымның мақсаттарына, операциялық моделіне және салалық ерекшеліктеріне бейімделген шешімдер әзірлейді.
Senior QA Analyst, Conversational AI and Salesforce (India Hybrid)
Lead quality assurance for Digital Agent, Salesforce, and conversational AI solutions. Oversee omnichannel, API, integration, regression, and release-readiness testing.
Сипаттама
- Create and execute test strategies, plans, and cases for Digital Agent initiatives
- Direct end-to-end testing across multiple releases and projects
- Review business requirements, user stories, and acceptance criteria to establish complete test coverage
- Coordinate test execution and deliver quality outputs on schedule
- Conduct functional, integration, regression, system, and user acceptance testing
- Assess Digital Agent solutions across email, voice bot and IVR, and chatbot channels
- Test customer interaction flows, business rules, conversation paths, and escalation scenarios
- Verify intent recognition, entity extraction, response accuracy, and exception handling
- Maintain a consistent user experience across customer engagement channels
- Log, prioritize, document, and track defects in JIRA
- Join defect triage, work with development teams, analyze root causes, and verify fixes
- Analyze defect patterns and propose quality improvements
- Contribute to Agile ceremonies, including planning, backlog grooming, story refinement, standups, reviews, and retrospectives
- Partner with Product Owners and Business Analysts to identify testing needs and risks
- Assess user stories and acceptance criteria for testability
- Assist with release planning and deployment validation
- Test integrations among Digital Agent platforms, Salesforce, Sierra, and other enterprise systems
- Use tools such as Postman for API testing and verify data exchange, workflows, and downstream dependencies
- Report testing status to stakeholders
- Measure and communicate test progress, defect metrics, quality trends, and release-readiness indicators
- Support go/no-go decisions through objective quality assessments
Талаптар
- Bachelor's degree
- Professional certification such as CA, CPA, CISA, or CIA
- 8–10 years of quality assurance or testing experience; the qualifications section also states 7–9 years
- Experience using JIRA for defect management, story tracking, sprint management, and reporting
- Experience with Salesforce Service Cloud and Salesforce Case Management
- Experience with the Sierra Platform and related business workflows
- Experience with Digital Agent platforms and conversational AI solutions
- Experience in functional, system, integration, regression, end-to-end, user acceptance, API, data validation, exploratory, and production validation testing
- Experience testing email agents, voice bots and IVR systems, chatbots, and customer journeys
- Proficiency with Postman, REST APIs, SQL queries and data validation, test management tools, and test automation frameworks
- Azure DevOps experience preferred