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Transamerica
Transamerica
5001 – 10 000 Darbinieki
H1B vīzas sponsorsFinansesKonsultācijasVeselības aprūpe
Transamerica ir finanšu pakalpojumu uzņēmums, kas palīdz privātpersonām un darba devējiem sagatavoties ilgtermiņa finanšu vajadzībām. Uzņēmuma piedāvājumā ietilpst dzīvības apdrošināšana, pensiju plānošana, kopieguldījumu fondi, mūža rentes, darbinieku labumi un ieguldījumu pārvaldība. Uzņēmums sadarbojas ar privātpersonām, iestādēm, darba devējiem un finanšu konsultantiem, nodrošinot uz pētījumiem balstītus rīkus, izglītošanu un konsultācijas, īpašu uzmanību pievēršot pensiju drošībai un mainīgajām finanšu vajadzībām.
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Vakances uzņēmumā

Senior IT Client Service Lead - New York City Hybrid

Lead white-glove technology support for Transamerica executives, board members, and leadership teams. Oversee executive meetings, devices, Microsoft 365, security, and continuous service improvement.

USAmerikas Savienotās ValstisNYŅujorkaPAPensilvānija
96 000 $ – 110 000 $ / gads
HibrīdiPilna slodzeVecākais speciālistsNepieciešamā Valoda: angļuKlientu apkalpošanas pārstāvisKlientu attiecību pakalpojumi
Kiberdrošība

Apraksts

  • Deliver responsive, personalized technical support to executive leaders, board members, and their support teams
  • Own executive technology issues and escalations from initial contact through resolution and follow-up
  • Diagnose and resolve hardware, software, connectivity, mobile-device, and collaboration-platform problems
  • Support Windows and Mac computers, smartphones, tablets, printers, and Microsoft 365 applications
  • Configure and troubleshoot multifactor authentication, secure remote access, wireless connectivity, and mobile-device management tools
  • Coordinate executive onboarding, device rollouts, equipment upgrades, office moves, and technology preparation for business travel
  • Anticipate executive technology requirements and resolve potential issues before they affect users
  • Provide on-site technology support for board meetings, executive gatherings, town halls, and other critical business events
  • Prepare, test, and troubleshoot Microsoft Teams rooms, audiovisual systems, presentation tools, and video-conferencing platforms
  • Coordinate support requirements, coverage, and contingency plans with executive assistants, event organizers, internal technology teams, and external vendors
  • Maintain an active technology-support presence throughout critical meetings and events
  • Serve as an Enterprise Technology liaison for executive leaders and their support teams
  • Create and refine executive-support processes, procedures, documentation, and escalation practices
  • Work with service owners, infrastructure leaders, cybersecurity, application teams, and vendors to resolve complex and recurring issues
  • Analyze service trends and recommend improvements to technology, support delivery, and the executive user experience
  • Present executive feedback and service-improvement opportunities to Enterprise Technology leadership
  • Protect confidential information and follow information-security, regulatory, incident, problem, and change-management procedures
  • Keep support records, knowledge articles, and executive technology documentation accurate and current
  • Coordinate executive support across global teams

Prasības

  • Bachelor’s degree in information technology, computer science, business management, or a related discipline, or equivalent professional experience
  • At least five years of experience delivering technology services or end-user technical support in a large corporate setting
  • Proven experience supporting senior executives, board members, or other high-profile users directly
  • Working knowledge of identity and access management, multifactor authentication, endpoint security, encryption, and mobile-device management
  • Strong verbal and written communication skills, with the ability to explain technical matters to nontechnical audiences
  • Strong interpersonal, conflict-resolution, problem-solving, and negotiation abilities
  • Ability to influence and coordinate technical and business partners without direct supervisory authority
  • Proven discretion, professionalism, and composure in urgent or highly visible situations
  • Experience working with global teams and a strong customer-service orientation
  • Must be authorized to work for any U.S. employer; employment visa sponsorship is unavailable
  • Required to work on-site in an office
  • Flexibility to adapt working hours to executive schedules, global time zones, and critical business activities
  • Availability for occasional evening and weekend work
  • Ability to travel to other corporate offices or event locations when needed
  • Preferred experience supporting executive boardrooms, large corporate events, and broadcast or recorded media activities
  • Preferred experience supporting physical and virtual desktop environments
  • Preferred knowledge of ITIL service-management practices

Priekšrocības

  • Annual bonus under the Company Bonus Plan and Individual Performance framework
  • Pension plan
  • 401(k) match
  • Employee stock purchase plan
  • Tuition reimbursement
  • Disability insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Employee discounts
  • Career training and development opportunities
  • Paid time off beginning at 160 hours annually for first-year employees
  • Ten paid holidays each year
  • Be Well holistic wellness program with wellness coaching and reward dollars
  • Paid parental leave of 15 days per calendar year for eligible employees with at least one year of service
  • Adoption assistance
  • Employee Assistance Program
  • Back-Up Care Program
  • Paid time off for volunteer hours
  • Employee matching gifts program
  • Employee resource groups
  • Inclusion and diversity programs
  • Employee recognition program
  • Referral bonus programs

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