Q2 ir finanšu tehnoloģiju un banku tehnoloģiju uzņēmums, kas finanšu iestādēm izstrādā digitālās banku darbības programmatūru. Tā platforma atbalsta patērētāju, mazo uzņēmumu un komercbanku pakalpojumus, piedāvājot rīkus digitālai klientu piesaistei, personalizētai klientu pieredzei, uz datiem balstītu lēmumu pieņemšanai, krāpšanas pārvaldībai un risku uzraudzībai. Q2 produkti palīdz bankām un citām finanšu organizācijām stiprināt attiecības ar klientiem, vienlaikus uzlabojot finanšu pakalpojumu sniegšanu un pārvaldību.
Senior Customer Success Manager
Lead strategic relationships with enterprise customers using Q2’s digital banking software. Develop account plans, drive renewals and expansion, and build executive partnerships.
Apraksts
- Build trusted relationships with assigned enterprise clients as their strategic advisor and primary relationship owner.
- Learn each client’s business, financial performance, priorities, goals, and challenges to shape account strategy.
- Create and manage strategic account plans and client roadmaps.
- Engage clients through business reviews and executive discussions.
- Drive growth and expansion across assigned accounts.
- Lead expansion opportunities and contract renewals with Sales, Product, Solutions Consulting, and partner teams.
- Track relationship health and coordinate responses to risks and opportunities.
- Represent client needs across Q2 and escalate issues when needed.
- Work with Customer Experience Managers to align account priorities with adoption, realized value, service, and the client experience.
- Participate in new client implementations and major initiatives.
- Coordinate Q2 teams, vendor partners, and stakeholders to provide a consistent client experience.
- Represent Q2 in client meetings, executive engagements, industry events, user groups, and other customer-facing activities.
- Keep account, opportunity, relationship, and activity records accurate in designated systems.
- Follow Q2 policies and controls for security, availability, confidentiality, privacy, and compliance.
Prasības
- At least 12 years of business-to-business or business-to-consumer relationship management experience.
- Bachelor’s degree.
- At least 6 years of direct strategic account management experience preferred.
- Banking or banking software experience required.
- Demonstrated ability to build executive relationships and navigate C-level structures in large accounts.
- Clear, thorough, and process-oriented communication and work habits.
- Travel required.
- Fluent written and spoken English.
- Must be authorized to work for any U.S. employer; visa sponsorship is not available.
Priekšrocības
- Year-round Q2 ChangeMakers awards and global opportunities for recognition and connection.
- Ongoing learning opportunities.
- Internal career mobility.
- Meaningful relationships with company leaders.
- Company-wide volunteer days.
- Q2 Homecoming Week featuring learning, community service, and culture-building activities.
- Hybrid work opportunities.
- Flexible time off.
- Career development and mentoring programs.
- Competitive health insurance options.
- Generous paid parental leave for eligible new parents.
- Community volunteering and company philanthropy programs.
- Employee peer recognition through the “You Earned It” program.
- Resources for physical, mental, and professional well-being.
- Spark Program volunteer opportunities and nonprofit support.