TransUnion ir ASV bāzēts globāls kredītinformācijas un analītikas uzņēmums, kas palīdz patērētājiem un uzņēmumiem pieņemt pārdomātus lēmumus, izmantojot datus. Tā patērētājiem paredzētie pakalpojumi ietver kredītvēstures uzraudzību, piekļuvi kredīta pārskatam, brīdinājumus par krāpšanu, aizsardzību pret identitātes zādzību un rīkus kredītspējas pārvaldībai. Uzņēmumiem paredzētie risinājumi atbalsta kredītportfeļu pārvaldību, klientu piesaisti, parādu atgūšanu un krāpšanas novēršanu. TransUnion apkalpo finanšu pakalpojumu, autobūves un plašsaziņas līdzekļu organizācijas, koncentrējoties uz finansiālo iekļaušanu, datu drošību un patērētāju privātumu. Tā darbība aptver tehnoloģijas, analītiku un pakalpojumus cilvēkiem un organizācijām, kas risina ar kredītu un risku saistītus jautājumus.
Senior Collections Specialist – Costa Rica
Manage high-volume B2B receivables for TransUnion, resolving invoice disputes and arranging payment plans. Focus on overdue and aging accounts while supporting the company’s global information solutions business.
Apraksts
- Oversee a high-volume portfolio of B2B accounts, focusing on overdue receivables and balances at least 90 days past due.
- Develop and carry out collection strategies and payment plans with customers who have overdue accounts.
- Build customer relationships and exchange information to collect receivables within agreed payment terms.
- Make scheduled collection calls, cover key discussion points, and record results and follow-up actions.
- Investigate and resolve invoice disputes with external customers and internal partners.
- Coordinate collection work with Sales and other teams to support cash flow objectives.
- Review portfolio and account data to assess risk, prioritize collections, solve complex issues, and recover outstanding balances.
- Keep account records accurate and follow company policies, procedures, and internal controls in all collection activities.
- Spot recurring issues and trends, suggest process improvements, and contribute to special projects and departmental priorities.
- Report to the Lead, Shared Services.
Prasības
- At least two to three years of practical B2B collections experience.
- Experience handling high-volume portfolios and challenging customer accounts.
- A metrics-focused approach to targets for overdue accounts and balances aged 90 days or more.
- Strong spoken and written English and Spanish communication skills.
- Careful attention to detail and accurate recordkeeping.
- Ability to balance competing priorities, meet tight deadlines, and adapt to changes in policies, procedures, and technology.
- Ability to work efficiently with urgency.
- Proficiency in Microsoft Excel.
- Ability to use collection procedures and account-management systems to recover aging invoices.
- Strong analytical and data-review skills.
- Experience with PeopleSoft or a comparable enterprise resource planning system.
- Experience creating customer payment plans and collection strategies.
- Ability to collaborate with Sales and internal business partners.
- Process improvement skills.
- Relationship-building skills.
Priekšrocības
- Remote role with occasional in-person attendance at work-related events at management’s discretion.
- Work-life flexibility.
- Resources for professional development and career growth.
- Opportunities to grow, innovate, and contribute through the Workforce for Good.
- Opportunities to collaborate globally.