TransUnion is a U.S.-based global credit information and insights company that helps consumers and businesses make informed decisions using data. Its consumer offerings include credit monitoring, credit report access, fraud alerts, identity theft protection, and tools for managing credit health, while its business solutions support credit portfolio management, customer acquisition, debt recovery, and fraud prevention. TransUnion serves organizations across financial services, automotive, and media, with a focus on financial inclusion, data security, and consumer privacy. Its work spans technology, analytics, and services for people and organizations navigating credit and risk.
Senior Collections Specialist – Costa Rica
Manage high-volume B2B receivables for TransUnion, resolving invoice disputes and arranging payment plans. Focus on overdue and aging accounts while supporting the company’s global information solutions business.
Description
- Oversee a high-volume portfolio of B2B accounts, focusing on overdue receivables and balances at least 90 days past due.
- Develop and carry out collection strategies and payment plans with customers who have overdue accounts.
- Build customer relationships and exchange information to collect receivables within agreed payment terms.
- Make scheduled collection calls, cover key discussion points, and record results and follow-up actions.
- Investigate and resolve invoice disputes with external customers and internal partners.
- Coordinate collection work with Sales and other teams to support cash flow objectives.
- Review portfolio and account data to assess risk, prioritize collections, solve complex issues, and recover outstanding balances.
- Keep account records accurate and follow company policies, procedures, and internal controls in all collection activities.
- Spot recurring issues and trends, suggest process improvements, and contribute to special projects and departmental priorities.
- Report to the Lead, Shared Services.
Requirements
- At least two to three years of practical B2B collections experience.
- Experience handling high-volume portfolios and challenging customer accounts.
- A metrics-focused approach to targets for overdue accounts and balances aged 90 days or more.
- Strong spoken and written English and Spanish communication skills.
- Careful attention to detail and accurate recordkeeping.
- Ability to balance competing priorities, meet tight deadlines, and adapt to changes in policies, procedures, and technology.
- Ability to work efficiently with urgency.
- Proficiency in Microsoft Excel.
- Ability to use collection procedures and account-management systems to recover aging invoices.
- Strong analytical and data-review skills.
- Experience with PeopleSoft or a comparable enterprise resource planning system.
- Experience creating customer payment plans and collection strategies.
- Ability to collaborate with Sales and internal business partners.
- Process improvement skills.
- Relationship-building skills.
Benefits
- Remote role with occasional in-person attendance at work-related events at management’s discretion.
- Work-life flexibility.
- Resources for professional development and career growth.
- Opportunities to grow, innovate, and contribute through the Workforce for Good.
- Opportunities to collaborate globally.