Helpt is a U.S.-based managed help desk service that gives internal IT teams, managed service providers, and enterprises round-the-clock frontline support. Its technicians handle routine requests such as password resets, account unlocks, approved software installs, and hardware or software troubleshooting, while triaging issues and escalating complex work with clear handoffs. Helpt works within customers’ existing platforms and workflows, supporting routine ticket resolution and after-hours coverage.
Remote IT Helpdesk Technician (United States)
Support Helpt clients through inbound helpdesk calls, tickets, and service requests. Troubleshoot Windows and Mac issues on a fixed shift in a 24/7 support operation.
Apraksts
- Provide friendly, professional support to clients and end users.
- Respond to inbound IT helpdesk and product support calls, tickets, and service requests.
- Diagnose and resolve technical issues efficiently.
- Communicate clearly and empathetically to create a positive customer experience.
- Work a fixed shift in a 24/7/365 support operation.
Prasības
- Communicate effectively by phone.
- Stay organized and attentive to detail.
- Show initiative and an interest in technology and support.
- Previous experience at a managed service provider (MSP) is a strong advantage.
- Bring L1 technical experience in a helpdesk environment.
- Apply strong troubleshooting skills; home-lab experience is also relevant.
- Provide customer-focused service.
- Be familiar with current Windows operating systems.
- Be familiar with current Mac operating systems.
- Be available for a fixed shift that may fall during the day, evening, overnight, weekends, or holidays.
- Complete approximately three weeks of training, Monday through Friday, from 7:00 AM to 4:00 PM Eastern Time.
Priekšrocības
- 401(k) plan
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance and certification reimbursement
- Vision insurance
- Overtime opportunities