DriveTime is an automotive retailer focused on making the car-buying process more transparent, with set pricing and customer support designed to remove the need for haggling. Its operations include reconditioning centers that prepare pre-owned vehicles using trained teams and specialized equipment, alongside loan servicing and corporate functions. The company hires across these areas, connecting vehicle retail, logistics, and customer support work.
Remote Customer Service Representative — DriveTime
Handle warranty calls for SilverRock, answering customer questions and resolving concerns. The role combines phone support, conflict resolution, and service in a fast-paced call center.
Apraksts
- Manage incoming and outgoing customer calls.
- Explain warranty coverage and respond to customer questions.
- Deliver high-quality support in a busy call center.
- Identify customer needs and improve self-service options.
- Guide customer conversations and address conflicts.
- Recognize issues and determine solutions.
- Achieve performance targets and meet deliverables.
- Coordinate with colleagues as part of a collaborative team.
- Work from an approved home office in an eligible state.
Prasības
- High school diploma required.
- Associate or bachelor’s degree preferred.
- At least three years of customer service experience, including conflict resolution.
- Automotive industry experience is an advantage.
- Familiarity with vehicle repair shop practices, including labor guides and parts pricing, preferred.
- Strong spoken and written communication skills.
- Able to work in a fast-paced call center.
- Able to handle customer disputes and difficult calls.
- Able to meet deadlines and time-sensitive requirements.
- A quiet, suitable home workspace without distractions.
- Reliable, secure internet connection required.
- Must reside in Arizona, Florida, Georgia, North Carolina, Tennessee, Texas, Utah, or Nevada.
- Employment is conditional on passing background and drug screenings.
- Must work in a drug-free, tobacco-free environment.
Priekšrocības
- Work from home.
- Medical, dental, and vision insurance.
- 401(k) plan.
- Company-paid life insurance.
- Short- and long-term disability coverage.
- Career growth opportunities.
- Tuition reimbursement.
- Wellness program with self-guided coaching, wellness journeys, cash incentives, and medical premium discounts.
- Competitive compensation.
- Regular Monday-to-Friday schedule with rotating Saturdays.
- Overtime may be required.
- Game room with ping-pong, pool, and other games.
- On-site gym.
- Social events, team contests, and gatherings.
- Company outings, individual rewards, and prizes.
- Paid time off for full-time employees, including wellness days, holidays, and personal time.
- Vacation time for part-time employees.