Qureight ir veselības aprūpes un biotehnoloģiju uzņēmums, kas izmanto mākslīgo intelektu precīzijas medicīnā un zāļu izstrādē. Tā platforma apkopo, strukturē un analizē sarežģītus veselības aprūpes datus, apvienojot medicīnisko attēlveidošanu, klīnisko informāciju, fizioloģiskos mērījumus un biomarķierus strukturētās, izmantojamās datu kopās. Qureight sadarbojas ar biofarmācijas uzņēmumiem, līgumisko pētījumu organizācijām, slimnīcām un veselības aprūpes iestādēm, galveno uzmanību pievēršot plaušu un sirds slimībām. Uzņēmuma mākslīgā intelekta risinājumi un attēlu analīzes rīki atbalsta pētījumus tādās jomās kā intersticiāla plaušu slimība, pulmonālā hipertensija un plaušu vēzis, palīdzot komandām gūt atziņas no klīnisko pētījumu un reālās pasaules datiem. Uzņēmuma darbība ietver sadarbībā balstītu datu analīzi, mašīnmācīšanos un tehnoloģijas, kas palīdz pieņemt labāk informētus lēmumus visā zāļu izstrādes procesā.
Hybrid IT Support Engineer
Provide IT and application support across devices, identity, SaaS tools and clinical trial systems at Qureight. Work with internal teams, clinical operations and engineering to keep healthcare data operations running reliably.
Apraksts
- Deliver first- and second-line IT support across Qureight.
- Troubleshoot devices, macOS and MDM issues, identity and access, network connectivity, core SaaS administration, and onboarding and offboarding.
- Provide specialist application support and triage for internal teams and external users.
- Investigate and resolve queries using runbooks, FAQs and technical analysis.
- Escalate confirmed bugs and feature gaps to engineering.
- Manage delegated queries through to resolution with clear, consistent and proactive communication.
- Create, maintain and improve runbooks, FAQs and internal documentation.
- Connect supported teams with engineering.
- Handle user, site, project and general IT administration tasks.
- Help Clinical Operations with day-to-day Zendesk use; internal IT support is managed through Jira.
- Serve as the technical escalation point for clinical trial site and sponsor issues.
- Work with engineering to report recurring issues, prioritize fixes and validate resolutions.
- Provide technical support in line with Qureight SOPs, GxP requirements, ISO 27001 standards and data privacy regulations.
- Occasionally support customers and clinical trial sites in other time zones outside normal UK working hours.
Prasības
- Experience in technical support, application support, IT support or a service desk role.
- Comfort troubleshooting macOS and SaaS tools such as Microsoft 365, Entra, Slack, Box and Jira.
- Basic understanding of identity and access management, including MFA and role-based access.
- Ability to build and maintain relationships with operational and technical stakeholders.
- Strong written and verbal communication skills.
- Ability to explain technical details to non-technical audiences.
- A proactive, persistent approach and drive to meet objectives.
- Willingness to provide occasional support outside normal UK working hours.
- Experience with clinical trials, clinical operations or healthcare software is an advantage.
- Experience with user, site or project administration tools is an advantage.
- Experience using or supporting helpdesk and ticketing tools such as Zendesk or Jira is an advantage.
- Recent Good Clinical Practice (GCP) training is an advantage.
- Experience working within a Quality Management System, such as ISO 9001 or ISO 13485, is an advantage.
- Knowledge of relevant clinical trial regulations, compliance requirements and industry standards is an advantage.
- Problem-solving experience in a highly technical and innovative environment is an advantage.
- Familiarity with mobile device management tools such as Mosyle is an advantage.
- An IT qualification or certification, such as CompTIA A+, Apple or Microsoft, is an advantage.
Priekšrocības
- Annual bonus plan
- Private medical insurance
- Life insurance
- Cycle-to-work scheme
- Contributory pension scheme
- Equity
- 28 days’ holiday allowance, comprising 25 days’ annual leave and 3 additional company days between Christmas and New Year
- Bank holidays
- Enhanced family leave
- A diverse work environment bringing together specialists in software engineering, DevOps, data science, machine learning, quality assurance, regulatory affairs and clinical operations