Infobip
Infobip
Infobip ir uzņēmums, kas darba sludinājumu apkopotājā tiek piedāvāts kandidātiem, kuri meklē iespējas pievienoties tā komandai.

CPaaS Registrations Administrator - Zagreb, Croatia (Hybrid)

Manage sender registrations for Infobip’s global cloud communications platform. Coordinate registration activities across customers, mobile network operators, suppliers, and internal teams.

Apraksts

  • Own and update Infobip’s sender database
  • Handle customer sender-registration requests with mobile network operators and suppliers
  • Resolve sender inquiries and guide customers and stakeholders through registration workflows
  • Translate technical requirements for non-technical audiences
  • Develop working relationships with mobile network operators and suppliers
  • Coordinate accurately and promptly with customers and internal teams
  • Support region-specific and product-specific registration procedures
  • Manage registrations for OTT channels and related products, including WhatsApp, Viber, KakaoTalk, Zalo, Telegram, LINE, Rich Content SMS, Mobile Identity, and Google Business Messages
  • Keep detailed records of actions and processes
  • Help departments follow established compliance procedures
  • Handle technical service requests with an emphasis on quality and customer satisfaction
  • Build expertise in registration workflows, technical processes, and supporting tools through ongoing learning

Prasības

  • Strong attention to detail
  • Experience combining and modeling data across tools such as interfaces and databases
  • Background in a customer-facing technical position
  • Experience assisting customers or partners with technical questions
  • Ability to troubleshoot issues and explain solutions clearly
  • Practical troubleshooting and technical problem-solving capabilities
  • Ability to follow established procedures while applying sound judgment
  • Clear, effective communication with customers
  • Ability to collaborate across teams, departments, and regions
  • Adaptability when work environments or priorities change
  • Basic knowledge of artificial intelligence technology
  • Familiarity with TelQ or Assure testing tools, Excel, or ticketing systems is an advantage

Priekšrocības

  • Performance-based bonus opportunities
  • Regular salary reviews
  • Flexible work arrangements
  • Flexible working hours
  • Employee Stock Ownership Plan with stock options
  • Paid time off
  • Additional special leave days
  • Flexible hybrid working model
  • Internal career mobility opportunities
  • Upskilling opportunities
  • Mentoring support
  • Professional development opportunities
  • Structured onboarding and training programs
  • International mobility opportunities across worldwide hubs

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Atvērt