Cogna Educação
Cogna Educação
Cogna Educação ir Brazīlijas izglītības uzņēmums, kas darbojas pirmsskolas izglītības, valodu apguves, profesionālās izglītības un augstākās izglītības jomā. Tā pakalpojumu klāsts ir paredzēts privātpersonām, uzņēmumiem un valsts iestāžu partneriem, apvienojot izglītības pakalpojumus ar digitālajām un e-komercijas iespējām. Uzņēmums ir apkalpojis vairāk nekā 24 miljonus studentu un nodarbina vairāk nekā 10 000 darbinieku. Cogna koncentrējas uz mācību pieejamības paplašināšanu, izmantojot mērogojamus, efektīvus un tehnoloģijās balstītus risinājumus. Tā plašais darbības modelis var interesēt profesionāļus, kuri apsver karjeru izglītības, tehnoloģiju, digitālo produktu, operāciju un ar tām saistīto uzņēmējdarbības funkciju jomā.

Collections Manager – Cogna Educação, São Paulo (Hybrid)

Lead credit recovery for Cogna’s education products. Oversee digital channels, external partners, compliance, and collections operations teams.

Apraksts

  • Lead delinquent portfolio recovery across undergraduate, technical, vocational, CLP, graduate, adult education (EJA), and OPME programs.
  • Improve recovery performance through internal channels and external partners.
  • Oversee digital collections across self-service tools, the customer portal, and WhatsApp.
  • Manage collections operations across company-owned and partner units.
  • Collaborate with Technology to prioritize and improve digital collections solutions.
  • Manage the accreditation lifecycle for digital negotiation platforms, extrajudicial collection firms, and law firms.
  • Set portfolio allocation rules for collections partners.
  • Define and track partner SLAs, performance goals, and variable compensation models.
  • Audit the quality of collection approaches delivered by external partners.
  • Maintain compliance with Brazil’s Consumer Protection Code (CDC) and General Data Protection Law (LGPD).
  • Oversee litigated portfolios with law firms according to Cogna Legal guidelines.
  • Coordinate goals, priorities, and deliverables with internal stakeholders.
  • Collaborate with Technology, Finance, Legal, Compliance, Procurement, Customer Service, and Ombuds teams.
  • Lead and develop coordinators, specialists, and analysts.

Prasības

  • Demonstrated experience managing collections operations.
  • Background in education, retail, or utilities.
  • Experience with digital collections and credit recovery journeys.
  • Creditor-side experience is an advantage.
  • Advanced Excel proficiency.
  • Experience creating and presenting executive materials.
  • Knowledge of performance metrics, SLAs, and vendor management.
  • Knowledge of collections regulations, including the Consumer Protection Code (CDC) and General Data Protection Law (LGPD).

Priekšrocības

  • Profit-sharing.
  • Flexible benefits card for meal or food allowance.
  • Medical insurance with dependent coverage and co-payments.
  • Dental insurance.
  • Undergraduate and graduate scholarships for employees and dependents.
  • Birthday day off.
  • SESC partnership benefits.
  • Univers pharmacy partnership with medication discounts.
  • Corporate university offering free learning paths and courses.
  • Wellhub (Gympass).
  • Ninho Program for families expecting a new baby.
  • Valoriza internal recruitment program.

Saistītās vakances

Venture Media

B2B Sales Representative, Supply Chain and Logistics

Venture Media

Drive B2B sales for Chit Chats, a provider of affordable shipping solutions for Canadian businesses. Identify and qualify prospects, present services, and convert opportunities into active shipping clients.

Atvērt
HarperCollins Publishers UK

Editorial Assistant, Fantasy and Science Fiction

HarperCollins Publishers UK

Support HarperCollins’ HarperVoyager and HarperMagpie imprints with editorial administration and title production. The role spans metadata, proofreading, author and agent liaison, and publishing workflows.

Atvērt
The Atlantic

Associate Editor, Editorial Booking — The Atlantic

The Atlantic

Books high-profile interviews and guest appearances across The Atlantic’s print, digital, audio, and video platforms. Coordinates contracts, production logistics, contacts, and internal tracking.

Atvērt
Springer Nature

Associate or Senior Editor, BMC Nursing

Springer Nature

Shape BMC Nursing’s open-access journal strategy, strengthen peer review, and build relationships with its editorial community. Support Springer Nature’s research publishing through content development and efforts to raise the journal’s visibility.

Atvērt