Cogna Educação
Cogna Educação
Cogna Educação este o companie braziliană din domeniul educației, activă în educația timpurie, învățarea limbilor străine, formarea profesională și învățământul superior. Portofoliul său deservește persoane fizice, companii și parteneri guvernamentali, combinând serviciile educaționale cu capacități digitale și de comerț electronic. După ce a deservit peste 24 de milioane de studenți și având o echipă de peste 10.000 de angajați, Cogna se concentrează pe extinderea accesului la învățare prin soluții scalabile, eficiente și susținute de tehnologie. Modelul său operațional amplu poate prezenta interes pentru profesioniștii care explorează cariere în educație, tehnologie, produse digitale, operațiuni și funcții de business conexe.

Collections Manager – Cogna Educação, São Paulo (Hybrid)

Lead credit recovery for Cogna’s education products. Oversee digital channels, external partners, compliance, and collections operations teams.

Descriere

  • Lead delinquent portfolio recovery across undergraduate, technical, vocational, CLP, graduate, adult education (EJA), and OPME programs.
  • Improve recovery performance through internal channels and external partners.
  • Oversee digital collections across self-service tools, the customer portal, and WhatsApp.
  • Manage collections operations across company-owned and partner units.
  • Collaborate with Technology to prioritize and improve digital collections solutions.
  • Manage the accreditation lifecycle for digital negotiation platforms, extrajudicial collection firms, and law firms.
  • Set portfolio allocation rules for collections partners.
  • Define and track partner SLAs, performance goals, and variable compensation models.
  • Audit the quality of collection approaches delivered by external partners.
  • Maintain compliance with Brazil’s Consumer Protection Code (CDC) and General Data Protection Law (LGPD).
  • Oversee litigated portfolios with law firms according to Cogna Legal guidelines.
  • Coordinate goals, priorities, and deliverables with internal stakeholders.
  • Collaborate with Technology, Finance, Legal, Compliance, Procurement, Customer Service, and Ombuds teams.
  • Lead and develop coordinators, specialists, and analysts.

Cerințe

  • Demonstrated experience managing collections operations.
  • Background in education, retail, or utilities.
  • Experience with digital collections and credit recovery journeys.
  • Creditor-side experience is an advantage.
  • Advanced Excel proficiency.
  • Experience creating and presenting executive materials.
  • Knowledge of performance metrics, SLAs, and vendor management.
  • Knowledge of collections regulations, including the Consumer Protection Code (CDC) and General Data Protection Law (LGPD).

Beneficii

  • Profit-sharing.
  • Flexible benefits card for meal or food allowance.
  • Medical insurance with dependent coverage and co-payments.
  • Dental insurance.
  • Undergraduate and graduate scholarships for employees and dependents.
  • Birthday day off.
  • SESC partnership benefits.
  • Univers pharmacy partnership with medication discounts.
  • Corporate university offering free learning paths and courses.
  • Wellhub (Gympass).
  • Ninho Program for families expecting a new baby.
  • Valoriza internal recruitment program.

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