Cogna Educação
Cogna Educação
Cogna Educação — мектепке дейінгі білім беру, тіл үйрену, кәсіптік даярлау және жоғары білім беру салаларында жұмыс істейтін бразилиялық білім беру компаниясы. Оның портфолиосы жеке тұлғаларға, бизнеске және мемлекеттік серіктестерге қызмет көрсетіп, білім беру қызметтерін цифрлық және электрондық коммерция мүмкіндіктерімен ұштастырады. 24 миллионнан астам білім алушыға қызмет көрсеткен және 10 000-нан астам қызметкері бар Cogna ауқымды, тиімді әрі технологияға негізделген шешімдер арқылы білім алуға қолжетімділікті кеңейтуге бағытталған. Компанияның кең ауқымды қызмет үлгісі білім беру, технология, цифрлық өнімдер, операциялар және басқа да байланысты бизнес бағыттарындағы мансапты қарастыратын мамандардың қызығушылығын тудыруы мүмкін.

Collections Manager – Cogna Educação, São Paulo (Hybrid)

Lead credit recovery for Cogna’s education products. Oversee digital channels, external partners, compliance, and collections operations teams.

Сипаттама

  • Lead delinquent portfolio recovery across undergraduate, technical, vocational, CLP, graduate, adult education (EJA), and OPME programs.
  • Improve recovery performance through internal channels and external partners.
  • Oversee digital collections across self-service tools, the customer portal, and WhatsApp.
  • Manage collections operations across company-owned and partner units.
  • Collaborate with Technology to prioritize and improve digital collections solutions.
  • Manage the accreditation lifecycle for digital negotiation platforms, extrajudicial collection firms, and law firms.
  • Set portfolio allocation rules for collections partners.
  • Define and track partner SLAs, performance goals, and variable compensation models.
  • Audit the quality of collection approaches delivered by external partners.
  • Maintain compliance with Brazil’s Consumer Protection Code (CDC) and General Data Protection Law (LGPD).
  • Oversee litigated portfolios with law firms according to Cogna Legal guidelines.
  • Coordinate goals, priorities, and deliverables with internal stakeholders.
  • Collaborate with Technology, Finance, Legal, Compliance, Procurement, Customer Service, and Ombuds teams.
  • Lead and develop coordinators, specialists, and analysts.

Талаптар

  • Demonstrated experience managing collections operations.
  • Background in education, retail, or utilities.
  • Experience with digital collections and credit recovery journeys.
  • Creditor-side experience is an advantage.
  • Advanced Excel proficiency.
  • Experience creating and presenting executive materials.
  • Knowledge of performance metrics, SLAs, and vendor management.
  • Knowledge of collections regulations, including the Consumer Protection Code (CDC) and General Data Protection Law (LGPD).

Артықшылықтар

  • Profit-sharing.
  • Flexible benefits card for meal or food allowance.
  • Medical insurance with dependent coverage and co-payments.
  • Dental insurance.
  • Undergraduate and graduate scholarships for employees and dependents.
  • Birthday day off.
  • SESC partnership benefits.
  • Univers pharmacy partnership with medication discounts.
  • Corporate university offering free learning paths and courses.
  • Wellhub (Gympass).
  • Ninho Program for families expecting a new baby.
  • Valoriza internal recruitment program.

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