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Cogna Educação
Cogna Educação
B2CElektroninė prekybaŠvietimas
„Cogna Educação“ yra Brazilijos švietimo bendrovė, veikianti ankstyvojo ugdymo, kalbų mokymosi, profesinio rengimo ir aukštojo mokslo srityse. Jos paslaugų portfelis skirtas fiziniams asmenims, įmonėms ir viešojo sektoriaus partneriams, o švietimo paslaugos derinamos su skaitmeninėmis ir e. prekybos galimybėmis. Bendrovė yra aptarnavusi daugiau kaip 24 mln. studentų ir turi daugiau nei 10 000 darbuotojų. „Cogna“ daugiausia dėmesio skiria mokymosi prieinamumo didinimui, pasitelkdama lengvai plečiamus, efektyvius ir technologijomis grindžiamus sprendimus. Platus jos veiklos modelis gali sudominti specialistus, besidominčius karjera švietimo, technologijų, skaitmeninių produktų, veiklos valdymo ir susijusiose verslo funkcijų srityse.
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Darbai įmonėje

Collections Manager – Cogna Educação, São Paulo (Hybrid)

Lead credit recovery for Cogna’s education products. Oversee digital channels, external partners, compliance, and collections operations teams.

BRBrazilijaHibridinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: portugalųKolekcijos

Aprašymas

  • Lead delinquent portfolio recovery across undergraduate, technical, vocational, CLP, graduate, adult education (EJA), and OPME programs.
  • Improve recovery performance through internal channels and external partners.
  • Oversee digital collections across self-service tools, the customer portal, and WhatsApp.
  • Manage collections operations across company-owned and partner units.
  • Collaborate with Technology to prioritize and improve digital collections solutions.
  • Manage the accreditation lifecycle for digital negotiation platforms, extrajudicial collection firms, and law firms.
  • Set portfolio allocation rules for collections partners.
  • Define and track partner SLAs, performance goals, and variable compensation models.
  • Audit the quality of collection approaches delivered by external partners.
  • Maintain compliance with Brazil’s Consumer Protection Code (CDC) and General Data Protection Law (LGPD).
  • Oversee litigated portfolios with law firms according to Cogna Legal guidelines.
  • Coordinate goals, priorities, and deliverables with internal stakeholders.
  • Collaborate with Technology, Finance, Legal, Compliance, Procurement, Customer Service, and Ombuds teams.
  • Lead and develop coordinators, specialists, and analysts.

Reikalavimai

  • Demonstrated experience managing collections operations.
  • Background in education, retail, or utilities.
  • Experience with digital collections and credit recovery journeys.
  • Creditor-side experience is an advantage.
  • Advanced Excel proficiency.
  • Experience creating and presenting executive materials.
  • Knowledge of performance metrics, SLAs, and vendor management.
  • Knowledge of collections regulations, including the Consumer Protection Code (CDC) and General Data Protection Law (LGPD).

Privalumai

  • Profit-sharing.
  • Flexible benefits card for meal or food allowance.
  • Medical insurance with dependent coverage and co-payments.
  • Dental insurance.
  • Undergraduate and graduate scholarships for employees and dependents.
  • Birthday day off.
  • SESC partnership benefits.
  • Univers pharmacy partnership with medication discounts.
  • Corporate university offering free learning paths and courses.
  • Wellhub (Gympass).
  • Ninho Program for families expecting a new baby.
  • Valoriza internal recruitment program.

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