Cogna Educação
Cogna Educação
Cogna Educação ब्राज़ील की एक शिक्षा कंपनी है, जो प्रारंभिक बाल्यावस्था शिक्षा, भाषा अधिगम, व्यावसायिक प्रशिक्षण और उच्च शिक्षा के क्षेत्रों में काम करती है। इसका पोर्टफोलियो व्यक्तियों, व्यवसायों और सरकारी साझेदारों की जरूरतों को पूरा करता है तथा शिक्षा सेवाओं को डिजिटल और ई-कॉमर्स क्षमताओं के साथ जोड़ता है। 2.4 करोड़ से अधिक विद्यार्थियों को सेवाएँ देने और 10,000 से अधिक कर्मचारियों वाली Cogna बड़े पैमाने पर, कुशल और प्रौद्योगिकी-सक्षम समाधानों के माध्यम से सीखने की पहुँच बढ़ाने पर ध्यान केंद्रित करती है। इसका व्यापक संचालन मॉडल शिक्षा, प्रौद्योगिकी, डिजिटल उत्पादों, संचालन और संबंधित व्यावसायिक कार्यों में करियर तलाशने वाले पेशेवरों के लिए रुचिकर हो सकता है।

Collections Manager – Cogna Educação, São Paulo (Hybrid)

Lead credit recovery for Cogna’s education products. Oversee digital channels, external partners, compliance, and collections operations teams.

विवरण

  • Lead delinquent portfolio recovery across undergraduate, technical, vocational, CLP, graduate, adult education (EJA), and OPME programs.
  • Improve recovery performance through internal channels and external partners.
  • Oversee digital collections across self-service tools, the customer portal, and WhatsApp.
  • Manage collections operations across company-owned and partner units.
  • Collaborate with Technology to prioritize and improve digital collections solutions.
  • Manage the accreditation lifecycle for digital negotiation platforms, extrajudicial collection firms, and law firms.
  • Set portfolio allocation rules for collections partners.
  • Define and track partner SLAs, performance goals, and variable compensation models.
  • Audit the quality of collection approaches delivered by external partners.
  • Maintain compliance with Brazil’s Consumer Protection Code (CDC) and General Data Protection Law (LGPD).
  • Oversee litigated portfolios with law firms according to Cogna Legal guidelines.
  • Coordinate goals, priorities, and deliverables with internal stakeholders.
  • Collaborate with Technology, Finance, Legal, Compliance, Procurement, Customer Service, and Ombuds teams.
  • Lead and develop coordinators, specialists, and analysts.

आवश्यकताएँ

  • Demonstrated experience managing collections operations.
  • Background in education, retail, or utilities.
  • Experience with digital collections and credit recovery journeys.
  • Creditor-side experience is an advantage.
  • Advanced Excel proficiency.
  • Experience creating and presenting executive materials.
  • Knowledge of performance metrics, SLAs, and vendor management.
  • Knowledge of collections regulations, including the Consumer Protection Code (CDC) and General Data Protection Law (LGPD).

लाभ

  • Profit-sharing.
  • Flexible benefits card for meal or food allowance.
  • Medical insurance with dependent coverage and co-payments.
  • Dental insurance.
  • Undergraduate and graduate scholarships for employees and dependents.
  • Birthday day off.
  • SESC partnership benefits.
  • Univers pharmacy partnership with medication discounts.
  • Corporate university offering free learning paths and courses.
  • Wellhub (Gympass).
  • Ninho Program for families expecting a new baby.
  • Valoriza internal recruitment program.

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